Summary
Work History
Education
Skills
Awards
Timeline
Generic

David Nichols

Scott Township,PA

Summary

Detail-oriented and hardworking professional with experience in sports and retail sales, and customer service. Eager to learn more about the sports sales, while showing the ability to learn, build bonds and relationships, problem-solve, and provide exceptional consumer experience. Continuing to take pride in increasing fan experience and engagement throughout all levels of sport.

Work History

Virtual Sales Program

Los Angeles Kings
04.2025 - Current
  • Accepted into the Los Angeles Kings (NHL) virtual sales program in April, 2025.
  • This sales program looks into the Kings sales processes that their representatives use and find success in.
  • Allows attendees to learn traits, skills, and tips which are used in successful sports sales.
  • Attending weekly meetings with activities such as sales role-play, Q&A sessions, and guest speakers.

Box Office Representative

Scranton/Wilkes-Barre Railriders
03.2025 - Current
  • Provided fans with information on the ballpark and seating options.
  • Redeemed various vouchers for STM's and rainout games.
  • Increased ticket sales by providing excellent customer service and efficiently handling transactions.
  • Maintained accurate box office records, ensuring efficient operations and data tracking.

Ticket Sales and Service Intern

Wilkes-Barre/Scranton Penguins
12.2024 - 05.2025
  • Cold calling leads to promote the organization, connect with individuals, businesses, or institutions in order to generate future revenue through group or individual sales.
  • Maintaining fan satisfaction by providing exceptional customer service to all fans, assisting in the escorting of fans to unique experiences, handing out giveaways, and checking tickets into our premium seating areas.
  • Assisting the game production team by setting up / breaking down on-ice performances and entertainment.
  • Utilizing Ticketmaster Archtics to note all contact points of cold calls, adding playoff packages and payment plans to customer accounts, creating / organizing select standardized lists, and buying in unused vouchers.

Education

BBA - Sports Management

Marywood University
Scranton, PA
05-2025

Skills

  • Microsoft, Ticketmaster Archtics, Customer Service, Problem-Solving, Time Management, and Attention to Detail

Awards

Dean’s List (Marywood University), AEC All-Academic Team (Marywood University), Success Award (Marywood University), High Honor Roll (Lakeland High School), Team MVP (Lakeland High School Soccer)

Timeline

Virtual Sales Program

Los Angeles Kings
04.2025 - Current

Box Office Representative

Scranton/Wilkes-Barre Railriders
03.2025 - Current

Ticket Sales and Service Intern

Wilkes-Barre/Scranton Penguins
12.2024 - 05.2025

BBA - Sports Management

Marywood University

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