David Nicolas

• Improved warehouse efficiency by streamlining inventory management processes.
• Reduced order processing time through effective organization and prioritization of tasks.
• Maintained a safe working environment by adhering to safety protocols and guidelines.
• Assisted in reducing product damage by properly handling and storing materials.

• Top number 1 driver for the company with high score metrics
• 850 Fico Score on Mentor App
• Average 160 stops and 250 packages per day
• Southampton Route
• Load vans and deliver packages by driving, climbing in and out of the vehicle, and walking upstairs and through driveways in all weather conditions, and deliver packages safely and punctually
• Follow strict safety standards on and off the road
• Operate an electronic device for GPS and daily records
• Have a positive can-do attitude

Global Retail Merchandiser

Walmart, Walgreens, Hannaford, Shaws, Lowes, Home Depot, Dollar General, Dollar Tree, Tractor Supply Co, Sunoco, Maritime Farms

Premium Retail Services,

TNG Retail Services,

Driveline Retail Merchandising,

Observa

Parcels Champion! Up to 500 a day

Responsibilities include casing mail, magazines, small parcels; loading and unloading of truck; sequencing big packages, making timely deliveries of mail and packages.

Heavy lifting

Driving

Box truck

Defensive Driving

• Loaded and secured items in trucks to avoid damage to parcels during delivery
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
• Directly interacted with customers to deliver mail, packages and ordered goods
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
• Helped customers by carrying oversized parcels inside residences
• Communicated customer complaints, requests and feedback to company management for swift resolution
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs

• West Marine PRO Specialist
• Took care of special orders with vendors
• Provided repeat customers with exceptional care and attention
• Stocked and replenished merchandise according to store merchandising layouts
• Priced merchandise, stocked shelves and took inventory of supplies
• Alerted customers to upcoming sales events and promotions
• Welcomed customers into the store and helped them locate items
• Determined customer needs by asking relevant questions and listening actively to the responses
• Answered customer telephone calls promptly and in an appropriate manner
• Actively pursued personal learning and development opportunities

• Hiring, Training and Development Manager
  
• Managed team of employees, which includes the following: recruited, selected and retained top talent
• Developed a team that consistently executes all standards and initiatives
• Identified and developed, through coaching and counseling, high-potential employees to build organizational bench-strength, including selecting and/or recommending candidates for promotion to Inventory Supervisor and Team Leader
• Addressed performance issues, including the preparation and delivery of performance appraisal programs and disciplinary documentation, and termination
• Ensured accuracy, productivity, efficiency, and on-time completion objectives are met for each inventory performed
• Consistently drove profitability and productivity goals by utilizing financial and analytical management tools to monitor performance
• Adhered to a flexible schedule with varying hours, and worked in various work environments, such as stores, warehouses, outside industries
• Took ownership for compliance with all Company policies, procedures and initiatives, including compliance with all employment laws
• Maintained positive relationships with customer management and employees, always enhancing company reputation in the marketplace
• Accurately communicated detailed or important instructions in the applicable environment

• Boosted gross yearly sales from $0.5M to $1M in 12 months
• Managed a portfolio of 500 accounts that generated $2M in sales
• Transitioned an average of 50 leads into paying customers per 6 months
• Completed 100 daily cold calls, with an average customer conversion rate of 15%
• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
• Managed and recorded 200 leads from outbound telephone marketing
• Set up 100 new accounts and established customer credit

• Performed analysis on business trends and identified gap opportunities
• Researched and evaluated customer demand and sales trends for products and services, in-store and online
• Measured and optimized square footage for Fort Lauderdale and Miami stores
• Recommended operational improvementson advertising campaigns
• Identified and targeted 10 new demographics based on tracking and analysis
• Segmented and clustered 1M existing and potential customers
• Coordinated with 5 stores and products vendors to ensure accurate inventory maintenance
• Assisted with the buying and merchandise assortment activities
• Participated to the new platform transfer - Celerant to NetSuite
• Contributed to the launch of 3 new websites in Magento
• Maintained 200 vendors logos and legal documentation

• Lead 26 Scuba Diving shops, in line with the commercial management of the group, $34M sales a year.
  
• Developed the business plan, stocks, merchandising and product lines
• Managed 26 leaders in "Business Units", connected 120 sales associates
• Designed & distributed internal/external communications, including news releases, newsletters, reports, briefs, speeches, talking points
• Initiated of sharing business success, economic and technical animation outlets in perfect harmony with commercial management France
• Built a network, labeled and promoted the 26 shops to guarantee recognition of professionalism
• Organized, planned, coordinated and managed 10 conferences, 30 training seminars and 50 special events

• Created alternative business plan in Water-sports market
• Initiated the 1st Agglomeration Business Plan in Paris with 6 stores
• Managed 20 sales associates per year
• Experienced Marketing 3.0 with direct, interactive and traditional marketing
• Achieved double digit year-over-year growth in territory business base accounts
• Demonstrated public speaking and communication skills in delivering 100 training sessions, 20 events
• Managed the Customer Experience creating 10 water-sports events
• Experience writing, editing and managing communication products and marketing materials including branding, logos and presentations
• Processed Lean Management (5S, VSM)

• Generated $4M in sales on footwear and apparel
• Managed and coached 15 sales associates per year
• Participated in the launch and promotion of 1 new running brand, Kalenji
• Developed and managed 10 new reporting systems and processes
• Led merchandise selection, pricing, planning and marketing
• Identified training needs, developed 2 courses and delivered 300 trainings
• Managed the Customer Experience, initiator of 2 new events
• Hit targets and implemented strategies to improve sales and commercial events