Summary
Overview
Work History
Skills
Certification
Timeline
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Laura Romano

East Quogue,NY

Summary

At Wolffer Estate Vineyard, I excelled as a Tasting Room Captain, significantly enhancing guest experiences through exceptional customer service and wine knowledge, resulting in notable membership growth. Skilled in hospitality and safe alcohol service, I led team efforts to maintain high cleanliness standards, fostering a welcoming atmosphere and driving positive reviews.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Tasting Room Captain

Wolffer Estate Vineyard
07.2010 - 08.2024
  • Provided exceptional customer service, resulting in increased repeat visits and positive online reviews.
  • Increased membership sign-ups for the winery''s wine club by effectively communicating benefits and incentives.
  • Ensured compliance with all alcohol serving regulations, maintaining a safe environment for guests and staff alike.
  • Responsible for opening and closing of Tasting Room.
  • Handled cash transactions accurately, balancing daily sales reports for timely submission to management.
  • Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
  • Trained new team members on proper pouring techniques and product knowledge to ensure consistent service quality.
  • Maintained a clean and inviting tasting room environment, promoting a positive atmosphere for guests.

Skills

  • Exceptional customer service
  • Positive and professional
  • Team member support
  • Wine Knowledge
  • Safe alcohol service

Certification

Tips training

Timeline

Tasting Room Captain

Wolffer Estate Vineyard
07.2010 - 08.2024

Tips training

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Laura Romano