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DAVID NILES
LINDALE,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Customer Experience Specialist
Southwest Health Resources
Dallas, TX
02.2022 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Documented customer interactions in internal database to maintain customer service history details.
Mental Health Technician
Texas Health Presbyterian Hospital Plano
Plano, TX
05.2020 - 02.2022
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Referral Coordinator
Texas Health Physician Group
Dallas, TX
07.2016 - 07.2021
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
Patient Care Technician
Texas Health Dallas
Dallas, TX
08.2017 - 04.2020
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Assembled admissions pages and added new pages to patients' charts.
- Collected and transported specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Pest Control Technician
Terminix
Plano, TX
09.2015 - 01.2016
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
Patient Care Technician, ER
Parkland Hospital
Dallas, TX
11.2012 - 09.2015
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
GED -
North Georgia Technical College
Clarkesville, GA 09.1996 - 07.1997
Skills
Multi-line phone talent
undefinedInterests
Writing
Listening to music
Watching biographies
Gardening
Timeline
Customer Experience Specialist
Southwest Health Resources
02.2022 - Current
Mental Health Technician
Texas Health Presbyterian Hospital Plano
05.2020 - 02.2022
Patient Care Technician
Texas Health Dallas
08.2017 - 04.2020
Referral Coordinator
Texas Health Physician Group
07.2016 - 07.2021
Pest Control Technician
Terminix
09.2015 - 01.2016
Patient Care Technician, ER
Parkland Hospital
11.2012 - 09.2015
GED -
North Georgia Technical College
09.1996 - 07.1997
play guitar
Have been playing guitar off and on for almost 20 years
play guitar
Have been playing guitar off and on for almost 20 years
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