Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Nketia

Paterson,NJ

Summary

Dynamic professional with a proven track record at Adum African Market Inc, excelling in customer service and relationship management. Adept at fostering effective communication and collaboration, I successfully diffused tense situations while enhancing customer satisfaction. Additionally, my language proficiency as a French teacher underscores my commitment to impactful education and cultural engagement.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Adum African Market Inc
The Bronx, NY
11.2024 - Current
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

French Teacher

Ave Maria School
Accra, Ghana
02.2015 - 07.2019
  • Organized interactive group activities to reinforce learning objectives.
  • Developed lesson plans and activities that focused on French grammar, pronunciation, and culture.

Education

Business Administration And Economics

Catholic University of Ghana
Ghana
05-2018

Skills

  • Customer service
  • Customer relationship management
  • Team collaboration
  • Language proficiency
  • Effective communication
  • Time management
  • Reading comprehension

Languages

English
Professional
French
Elementary

Timeline

Customer Service Representative

Adum African Market Inc
11.2024 - Current

French Teacher

Ave Maria School
02.2015 - 07.2019

Business Administration And Economics

Catholic University of Ghana
David Nketia