David Odozi

I worked at the customer service desk where my main responsibilities where to help shoppers with purchases, paying bills, returns, exchanges, sending and receiving money internationally, customer complaints, and other questions in order to ensure customers have a smooth shopping experience.

• Assisted customers with product inquiries and service issues.
• Processed customer orders and returns efficiently.
• Resolved customer complaints with empathy and professionalism.
• Managed high call volumes while ensuring quality service standards.

Managed cash register operations to achieve high transaction accuracy.
Supported customers at self-checkouts, facilitating seamless purchases.
Maintained anorderly and clean checkout area to promote professionalism.
Communicated effectively with customers throughout thestore, addressing needs promptly.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Assisted customers with inquiries and provided product information effectively.
• Maintained cleanliness and organization of checkout area throughout shifts.
• Monitored inventory levels and restocked shelves as needed during shifts.