David Ojeda
Miami
Summary
Dynamic and multilingual aviation professional with over 10 years of experience in leading operations, ensuring safety and compliance, and delivering exceptional service. Expertise in streamlining complex processes, optimizing workflows, and fostering strong team dynamics positions this candidate to excel in fast-paced environments. Eager to leverage hands-on experience in logistics and supply chain management while pursuing a master’s degree to further enhance skills. Committed to transforming intricate logistics challenges into impactful solutions and driving innovation across global networks.
Overview
10
10
years of professional experience
Work History
Flight Attendant
United Airlines
Miami, FL
03.2021 - Current
- Conducted pre-flight, in-flight, and post-flight safety checks to ensure full FAA compliance and passenger safety.
- Delivered exceptional customer service, managing passenger needs and resolving issues efficiently in high-pressure and dynamic environments.
- Assisted with emergency procedures, security measures, and passenger communications to uphold the highest standards of safety and service.
Delivery Driver
NextGen International (Amazon)
Miami, FL
05.2020 - 11.2020
- Executed daily logistics operations to facilitate prompt delivery of packages to residential and commercial clients.
- Executed logistics management through handheld devices to streamline delivery processes.
- Cultivated strong customer relationships through friendly, reliable service while upholding Amazon's brand values.
- Communicated with dispatch to coordinate delivery schedules and address issues.
- Loaded truck and properly secured items to prevent damage for deliveries.
Flight Attendant
American Airlines
Bogota, Colombia
12.2015 - 10.2018
- Ensured compliance with international travel regulations and maintained the highest standards of passenger safety throughout all phases of flight.
- Assisted non-English speaking passengers with travel documentation, immigration processes, and onboard communication to enhance their travel experience.
- Adapted to dynamic and demanding schedules, including night shifts, weekends, and holidays, while maintaining service excellence.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Collaborated with flight crew to maximize smooth and safe flights.
Education
Bachelor of Science - Languages
Universidad de la Salle
Bogota, Colombia06-2011
Master of Science - Logistics And Supply Chain Management
Florida International University
Miami, FL07-2027
Skills
- Certifications: Special Services Management, Threat and Error Management, Crew Resource Management
- Technical: Microsoft Office Suite
- Language: English, Spanish, French, Portuguese
- Team collaboration
- Hospitality service expertise
- Crew coordination
- Multitasking and organization
- Strong work ethic
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional
Portuguese
Native or Bilingual
Timeline
Flight Attendant
United Airlines
03.2021 - Current
Delivery Driver
NextGen International (Amazon)
05.2020 - 11.2020
Flight Attendant
American Airlines
12.2015 - 10.2018
Bachelor of Science - Languages
Universidad de la Salle
Master of Science - Logistics And Supply Chain Management
Florida International University