Summary
Overview
Work History
Education
Skills
Timeline
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DAVID OJIAKO

Houston,TX

Summary

Astute call center professional offering polished communication skills. Brings excellent organizational skills and talent. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Conduent
Houston, TX
01.2021 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Defined and documented technical support best practices for modern technologies.
  • Submitted service tickets for equipment maintenance requests.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Provided replacement files to customers missing data, media files, and software components.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and other internet issues.
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Inside Sales Representative

Angi Leads
Houston, United States
03.2021 - 12.2022
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Answered customers' questions regarding products, prices and availability.
  • Used CRM software to maintain detailed contact logs and account records.

Real Estate Sales Associate

Call Motivated Sellers
Houston, TX
04.2020 - 02.2021
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Followed up with prospective sellers regarding incentives from builder and new developments in surrounding area.
  • Communicated with clients to understand property needs and preferences.

Customer Service Representative/Team Leader

Tradehouse Investment Group
Houston, TX
06.2019 - 03.2020
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Entered data into the system, implementing tight safeguards to secure financial and personal information.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Engaged prospects and customers through trade shows, seminars and workshops.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Associate of Science - Computer Science

Houston Community College
Houston, TX
08.2022

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Westside High School
04.2019

Skills

  • Account acquisition
  • Persuasive negotiator
  • Customer Relationship Management
  • Superior organizational skills
  • Networking enthusiast
  • Records Organization and Management
  • Employee Motivation

Timeline

Inside Sales Representative

Angi Leads
03.2021 - 12.2022

Technical Support Representative

Conduent
01.2021 - Current

Real Estate Sales Associate

Call Motivated Sellers
04.2020 - 02.2021

Customer Service Representative/Team Leader

Tradehouse Investment Group
06.2019 - 03.2020

Associate of Science - Computer Science

Houston Community College

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Westside High School

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DAVID OJIAKO