David Olivia
Meriden
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Lead Technician
Campbells
Bloomfield
02.2023 - 08.2025
- Supervised daily operations and workflows in production areas.
- Trained and mentored junior technicians on equipment usage and safety protocols.
- Conducted routine maintenance and troubleshooting on machinery and equipment.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed multiple projects simultaneously while meeting deadlines.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
Assistant Manager
Premier car service
North Haven
07.2017 - 02.2023
- Assisted in managing daily operations and staff scheduling for car service team.
- Oversaw customer service interactions to ensure satisfaction and resolution of issues.
- Coordinated vehicle maintenance schedules to maintain fleet readiness and safety standards.
- Trained new employees on company policies, customer service, and operational procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Monitored surveillance systems to detect suspicious activities and ensure safety.
- Analyzed video footage for evidence and documentation of incidents.
- Coordinated with law enforcement during security investigations and emergencies.
- Performed visual surveillance of the facility and surrounding grounds to detect any suspicious activity.
- Monitored security cameras, alarms, and other equipment to ensure proper functioning and alert management to any discrepancies or malfunctions.
Contract laborer
Independent
Guilford
01.2008 - 01.2012
- Operated heavy machinery to complete construction tasks efficiently.
- Assisted in material handling and distribution on job sites.
- Maintained a clean and organized work environment for safety compliance.
- Loaded and unloaded materials for various construction projects effectively.
- Conducted routine inspections of tools and equipment for maintenance needs.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
Education
Blue Card Certification - Armed Security
Grey Wolf Consulting
08.2025 - 08.2025
Guard Card - Security
LJB Security And Consulting
03.2025 - 06.2025
General Equivalency Diploma
West Haven, CTSkills
- Equipment maintenance
- Project management
- OEM equipment knowledge
- Troubleshooting machinery
- Compliance enforcement
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team leadership
- Security equipment operation
- Night and safe deposit procedures
- Active shooter training
- Surveillance expertise
- Threat management
- Workplace violence prevention
- Premises patrol
- Conflict de-escalation
- Firearms expert
- General security
- CCTV monitoring
- Weapons training
- Physical fitness
- Detail-oriented
- CCTV surveillance
- Security guard license
- Defensive tactics training
Certification
- State permit to carry pistols and revolvers.
Timeline
Blue Card Certification - Armed Security
Grey Wolf Consulting
08.2025 - 08.2025
Guard Card - Security
LJB Security And Consulting
03.2025 - 06.2025
Lead Technician
Campbells
02.2023 - 08.2025
Assistant Manager
Premier car service
07.2017 - 02.2023
Contract laborer
Independent
01.2008 - 01.2012
General Equivalency Diploma