Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
IT Technical Support Intern
Gao Tek
06.2023 - 08.2023
Assisted supervisors with troubleshooting and technical support tasks
Developed and communicated Web site usage, security policies, and standards to users
Entered commands and observed system functioning to verify correct operations and detect errors.
Help Desk Technician
Paul Felix Ventures, LLC
08.2020 - 09.2022
Responded to user requests for service by troubleshooting problems and helping to develop solutions
Tested, maintained, and monitored computer programs and systems
Analyzed system risk to identify and implement appropriate security countermeasures
Monitored server event logs to identify and resolve performance and security issues
Ensured the security and confidentiality of sensitive information and data
Installed, configured, and maintained computer hardware and software applications.
Education
Bachelor of Science - Digital Forensics and Cybersecurity
Bloomsburg University of Pennsylvania
Advanced Topics in Digital Forensics, Penetration Testing, Malware Forensics, Security -
Skills
French
Pidgin (English)
Ability to quickly analyze data and make a decision, then create reports and determine results
Strong analytical and problem-solving skills
Ability to explain technical issues to end users in layman's terms
Additional Information
Conducted network forensics on enterprise network captures using Wireshark, NetworkMiner, and FTK Imager.
Conducted thorough forensic examinations on host devices including Windows, Android, iPhone, and GPS devices.
Reviewed Windows NTFS and FAT file systems to analyze artifacts, registry hives, slack space, and deleted data.
Timeline
IT Technical Support Intern
Gao Tek
06.2023 - 08.2023
Help Desk Technician
Paul Felix Ventures, LLC
08.2020 - 09.2022
Bachelor of Science - Digital Forensics and Cybersecurity
Bloomsburg University of Pennsylvania
Advanced Topics in Digital Forensics, Penetration Testing, Malware Forensics, Security -