Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Nicholas Krall

Boca Raton,FL

Summary

Motivated IT Support Technician with hands-on experience gained through a remote internship at LognPacific. Strong foundational knowledge of computer hardware, operating systems, networking concepts, IP addressing, ports and protocols, and cloud computing. Equipped with a solid cybersecurity understanding and a proven ability to troubleshoot technical issues efficiently. Adaptable, quick to learn new technologies, and committed to delivering reliable, user-focused support in fast-paced IT environments.

Overview

1
1
year of professional experience

Work History

IT Technical Support Intern

Josh Madakor
Seattle, Washington
04.2025 - Current
  • End-user technical support to minimize downtime
  • Administered user accounts using Active Directory (account password resets, unlocks, account creation)
  • Utilizing Virtual Private Networks (VPN)
  • Link to my GitHub Portfolio displaying hands-on experience in everyday IT job duties. https://github.com/NickBot-dev

Education

Associate of Arts -

CourseCareers
Remote
08-2025

Skills

  • Technical support
  • Active Directory
  • Customer service
  • Team collaboration
  • Time management
  • Application support
  • Ticketing systems

Education and Training

other

Timeline

IT Technical Support Intern

Josh Madakor
04.2025 - Current

Associate of Arts -

CourseCareers
Nicholas Krall