David Omogbai
Upland,CA
Summary
Experienced and tech-proficient individual with a robust background in IT and customer service, deeply committed to advancing cybersecurity endeavors. This involves harnessing the power of configuration management, I’m a dedicated and self-driven professional, brimming with passion and an unwavering commitment to success. My ability to rapidly absorb, process, and assess information empowers me to efficiently tackle any challenges. Well-versed in computer technology, including CRM systems, adept at resolving intricate technical challenges, and possessing strong communication, problem-solving, and teamwork abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Help Desk Support, JR
Apex/Kaiser Permanente
04.2022 - Current
- Successfully resolved 40-45 Business Partner requests daily, with 95% Customer Satisfaction rating
- Solved issues related to general network access, TPXPROD (Mainframe), HealthConnect, Active Directory, VDI, CISCO applications as well as many proprietary Kaiser applications.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Worked successfully with the Advanced Support Team to troubleshoot issues related to Citrix, POS and other Enterprise software.
- Provided technical support for users experiencing hardware or software issues.
- Installed operating systems, applications, patches, updates as needed.
Sales Associate
Mathis Brothers Furniture
11.2020 - 03.2022
- Demonstrated customer service excellence in this sales-centric capacity
- Exude computer expertise including knowledge specific to CRM
- Ranked in the top 25-30% of a 250-person sales force for promoting and selling Furniture Protection Plans
- Earned cash awards for sales and computer acumen during weekly team meetings.
- Provided accurate POS operations, including accepting payments by credit and debit cards.
Plumbing Associate
The Home Depot
02.2020 - 11.2020
- Oversaw operations within 11 store bays including those with the Plumbing, Kitchen, and Bath Departments
- Guide customers to make informed decisions regarding their purchase of plumbing supplies
- Assess customers’ needs to pair them with complementary products and services
- Integral to POS training, search for inventory databases routinely and mentor new hires.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ11-2023
Skills
- Desktop Support
- Ticketing system
- Physical Security
- Access Now
- Service Now
- Active Directory
- Technical Assistance
- Cloud Computing
- AWS
- Teamwork
- Problem Solving
- Critical Thinking
- Microsoft Office
- CRM
- Cisco Finesse
- VMware
- Windows 10
- Software Installation
- Application Support
- User Training
- LAN/WAN
- Remote Office Availability
- Cultural Awareness
- Mobile Device Management
Certification
- AWS Certified Cloud Practitioner, AWS Training and Petrifaction, 2022, 2025
- Security+ Certification, in progress
Affiliations
- University of Phoenix Dean's two years in a row
- Avid soccer player in community
- Sports car enthusiast
Timeline
IT Help Desk Support, JR
Apex/Kaiser Permanente
04.2022 - Current
Sales Associate
Mathis Brothers Furniture
11.2020 - 03.2022
Plumbing Associate
The Home Depot
02.2020 - 11.2020
Bachelor of Science - Information Technology
University of Phoenix
- AWS Certified Cloud Practitioner, AWS Training and Petrifaction, 2022, 2025
- Security+ Certification, in progress
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