Results-oriented Operations Manager experienced in utilizing data-driven insights to enhance workforce productivity and optimize performance metrics. Achieved process improvements through Lean techniques while prioritizing safety and employee engagement. Focused on applying diverse expertise to support logistics in high-stakes environments, particularly in A.I. and machine learning applications.
Work History
Logistics and Fulfillment Area Manager II
2 Years 1 Month
Amazon | 07.2024 - Current
Built, managed and executed productivity plans through multiple platforms to forecast and determine operational headcount while exceeding Throughput Per Hour requirements.
On-site leadership as the highest-ranking manager in dual departments with oversight of 40+ hourly and salaried talent.
Collaborated with support teams including safety, reliability maintenance engineering, loss prevention, quality assurance, and human resources to develop actionable plans that aligned with business objectives.
Analyzed data and metrics to measure impact, identify improvements, and translate findings into actionable insights under operational duress. Presented insights to senior leadership to drive recommendations and execute plans that exceeded throughput requirements.
Ensured that all employees comply with OSHA safety management programs and regulations as well as the company's product management regulations and safety standards.
Outbound Operations Supervisor II
1 Year 7 Months
Weee! | 03.2022 - 10.2023
Effectively controlled the supervision and coaching of multi-department employees to achieve the required quality and service output goals while ensuring the timely completion of daily order fulfillment volumes 5,000+.
Led, coached and developed a diverse workforce to deal with the demands of a frantic and demanding operational environment.
Incorporated new methods of efficiency to ensure high Perfect Order rates and minimal Refund Rates through Inventory Accuracy Counts, Quality Check Points and strict SOP adherence.
Implemented efficiency methods to achieve high Perfect Order rates and minimize Refund Rates through Inventory Accuracy Counts, Quality Check Points, and strict SOP adherence.
Facilitated communication across departments (Inbound, Fleet Logistics, ICQA, Process Engineering, HR) to enhance transparency and accountability, fostering partnerships to align with company branding, quality, and cost efficiency targets.
Senior Operations Supervisor
2 Years 9 Months
Legends | 05.2019 - 02.2022
Coordinated on-site efforts with contractors and agencies to ensure venue readiness
Managed the required setup for venues with capacities up to 24,000 people
Allocated resources with Operations Manager and General Manager to satisfy each individual venue's demands and requirements
Ensured compliance of health codes and other city and county requirements relating to food and waste management
Executed warehouse shipping operations to ensure timely delivery of products, receiving and order placements duties as needed to achieve appropriate inventory levels
Allocated resources with operations and general managers to meet demands of each venue
Business Development Manager
4 Months
The Pedro Pallares Foundation | 09.2020 - 01.2021
CA state grant writing for 2021 foundation funding that resulted in the acceptance and monetary award
Project proposal and development in line with the CEO's vision and organization's intent
Relationship management with donors and organizations to elevate the foundation's message and social impact
Drafted and edited all important foundation’s correspondence related to grant proposals and CEO's public statements
Worked with third party web developer to create original website content and messaging
Served as primary point of contact for grant management and donor relations, facilitating effective communication and support.
Collaborated with Founder and President to align projects with foundation's strategic goals
Monitored and analyzed public policies to maintain adherence of the foundation
Business Development Specialist
3 Months
Center For Social Dynamics | 02.2020 - 05.2020
Helped reduce the logistical challenges of onboarding processes for new hires
Identified and addressed company needs for successful regional expansion
Assisted C-level members with overall company’s performance of company projects
Oversaw complete onboarding cycle of new hires
Helped reduce the logistical challenges of on- boarding processes for new hires
Assisted C-level members with overall company performance of company projects
Regional Sales Manager
2 Years 2 Months
Genuine Global | 11.2017 - 01.2020
Oversaw complete account business cycle for newly acquired regional accounts
Managed accounts while prospecting new clients through cold calling and attending field seminars and conventions
Conducted account prospecting efforts through networking events
Oversaw business cycle for newly acquired regional accounts, ensuring seamless transition and satisfaction
Account prospecting and networking
Collaborated with the team to manage company projects effectively.
Collaborated with product and services sales reps to align offerings with client needs and market trends
Market research and trending technologies analyst
Paralegal Assistant
2 Years 8 Months
Marquez and Associates LLP | 12.2011 - 08.2014
Conducted legal research with Westlaw and LexisNexis legal search engines to support case preparation and documentation
Conducted legal research to support case preparation and documentation.
Managed case files, maintaining organized records for efficient retrieval and review
Coordinated communication between clients, attorneys, and external parties to facilitate case progress
Liaison between Latin American clients and attorneys via email and international calls.
Professional translation and drafting of legal documents (Spanish ←→ English)
Attended court hearings and depositions of plaintiffs and defendants
In charge of filing crucial and time sensitive motions and briefs with respective County clerks
Education
Bachelor of Arts - Political Science
University of California, Berkeley | Berkeley, CA | 05-2016
Associate of Science - Political Science And Government
Mission College | Santa Clara, CA
Class Valedictorian 2014
Skills
Fleet Logistics Operations
Outbound Order Fulfillment
WMS
KPI Tracking
Large scale employee planning
deployments and supervision
Tableau and proprietary platforms metric analyses
Inventory Management and Cycle Counts
SOP development and adherence
Operational Excellence
OSHA
Effective Communication
Certification
LEAN Sigma Six-Yellow Belt
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Logistics and Fulfillment Area Manager II
Amazon
07.2024 - CurrentRead More
Outbound Operations Supervisor II
Weee!
03.2022 - 10.2023Read More
Business Development Manager
The Pedro Pallares Foundation
09.2020 - 01.2021Read More
Business Development Specialist
Center For Social Dynamics
02.2020 - 05.2020Read More
Senior Operations Supervisor
Legends
05.2019 - 02.2022Read More
Regional Sales Manager
Genuine Global
11.2017 - 01.2020Read More
Paralegal Assistant
Marquez and Associates LLP
12.2011 - 08.2014Read More
Mission College
Associate of Science from Political Science And Government