David Payne
Grand Rapids,Michigan
Summary
- Collaborative leader dedicated to partnering with diverse internal and external stakeholders to promote engaged, empowering, & sustainable work culture.
- Strategic problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Dedicated Operations professional with a history of exceeding company goals through facilitating continuous improvement around standardized processes.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Target Corporation
12.2021 - 08.2023
- Directed a team of 14 Operations Managers and 350 associates delivering 1M+ weekly cartons in 1.3M square foot facility
- Reduced Quality defects by 28% YoY and increased receiving efficiency by 22% while reducing delivery time by 48% YoY
- Drove +7% performance improvment to $7M budget with a 39% productivity increase YoY
Production Controller/Operations Manager
Target Corporation
07.2020 - 12.2021
- Directly supported the Senior Site Director to oversee the entire internal operation
- Planned, forecasted, and executed end-to-end building production including material scheduling, labor budgeting, and strategy development to optimize operational flow and profitability
Area Operations Manager
Instacart
11.2019 - 07.2020
- Directed Operations across 32 locations, overseeing a team of 10 managers and over 350 associates
- Increased customer order volume by 300%, improved order quality by 40% and fulfillment efficiency by 20% through building strong external relationships and standardizing market rollout processes internally
Operations Leader
Lyft
11.2018 - 11.2019
- Led and integrated operations across 4 locations to increase market share 10%
- Increased revenue $75k/month through building and optimizing lean operational processes and reduced operating costs over $400k through negotiating with vendors and partners
Store Manager
Starbucks Coffee Company
12.2013 - 11.2018
Education
Bachelor of Science - Management
Penn State University
Pennsylvania2012
Skills
- Continuous Improvement
- Financial Analysis & Oversight
- Budgeting and Forecasting
- Process Optimization
- Leader Training & Development
- Project Management
- Inventory Management
- Strategic Planning
Timeline
Senior Operations Manager
Target Corporation
12.2021 - 08.2023
Production Controller/Operations Manager
Target Corporation
07.2020 - 12.2021
Area Operations Manager
Instacart
11.2019 - 07.2020
Operations Leader
Lyft
11.2018 - 11.2019
Store Manager
Starbucks Coffee Company
12.2013 - 11.2018
Bachelor of Science - Management
Penn State University