David Pena
Stockton,CA
Summary
Dynamic IT Technician with proven expertise at San Joaquin Delta College in network troubleshooting and technical support. Recognized for exceptional customer service and resilient problem-solving skills, successfully configured routers and maintained IT equipment, enhancing operational efficiency. Adept at fostering team collaboration and driving successful application deployments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician - Internship
San Joaquin Delta College
Stockton, California
08.2025 - Current
- Troubleshot system issues related to network connectivity, software installation and configuration, and printing.
- Maintained inventory records of IT equipment and supplies.
- Configured routers, switches, and wireless access points for LANs and WANs.
- Provided technical support to users via telephone or remote access.
- Resolved hardware issues, including replacing parts as necessary.
- Assisted with the deployment of new applications and updates to existing applications.
Shift Manager
Pizza Guys
Stockton, USA
10.2020 - 09.2023
- Job duties include but are not limited to preparing food orders, stocking ingredients, taking walk-in orders and phone orders, order produce for the store, money transactions, customer service, assigning employees to tasks, delivery driver, maintained a sanitary work environment, washed dishes, sweep, mop and other needed cleaning duties.
- In charge of opening and closing stores depending on the shift.
- Job Promotion: Initially hired as a food preparer and quickly promoted to shift manager within 8 months of my hire date.
Education
Associate of Science - Computer Networking
San Joaquin Delta College
Stockton, CA05-2026
High School -
Ronald E. Mcnair High School
Stockton, CASkills
- Network troubleshooting
- Technical support
- Router configuration
- Customer service
- Equipment maintenance
- Remote support
- Strong Communication Skills
- Resilient and Adaptable Problem-Solving Skills
- Creative Team-Building and Relationship Building Skills
- Organizational Skills
- Critical Thinking
- Network security
- Network maintenance
- Operating system management
- Security patching
- Hardware installation
Activities Accomplishments
Job Promotion: Initially hired as a food preparer and quickly promoted to shift manager within 8 months of my hire date.
Certification
- Cisco Certified Network Associate
- Introduction To Networks
- Routing, Switching and Wireless
- Enterprise Networking,Security, and Automation
Timeline
IT Technician - Internship
San Joaquin Delta College
08.2025 - Current
Shift Manager
Pizza Guys
10.2020 - 09.2023
Associate of Science - Computer Networking
San Joaquin Delta College
High School -
Ronald E. Mcnair High School