Summary
Work History
Education
Skills
Timeline
Generic

David Peraza

Direct Sales Team Lead
San Antonio,TX

Summary

Driven Direct Sales Team Lead with 2 years experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Adept at monitoring employee performance using Automatic Call Distribution systems and in depth understanding of enterprise software programs. Built, led and motivated teams to excel in competitive environments.

Work History

Direct Sales Team Lead

San Antonio, TX
05.2021 - Current
  • That excels in fast-paced, demanding environments
  • Focused on meeting business needs and goals with integrity
  • Discipline and punctuality are core principles that are followed personally to lead by example
  • Desiring a challenging new role as a Supervisor with room for growth., Coach and develop sales agents to succeed and support meeting set KPIs and quality standards
  • Supported department, site, and team efforts to increase MRC(HON) from below $32 to above $35 on The Pathway to Profitability
  • Took part of a UAT team that ensured a smooth transition to Genesys
  • Cloud Call Program
  • Have experience supporting 3 different Supervisors at the growing San
  • Antonio location exposing me to different perspectives and approaches simultaneously
  • Lead and supported multiple audit reports for upper management and other departments like Marketing providing insights of our callers and agents
  • Reliably produce and update job aids for agents to support efficient and profitable production
  • Send educational content to agents to support a continuous improvement environment.

Direct Sales Representative

GreatCall
San Antonio, TX
10.2019 - 05.2021
  • Advising Customers and have met/exceeded metrics with a focus on customer experience, product knowledge, and sales production
  • Adhere to quality standards and assisted leadership with coaching agents regarding QA call audits
  • Most units produced at the San Antonio location MoM
  • Met/exceeded primary KPI’s since starting with the company
  • Completed training courses on company Learning Network in leadership, business and sales
  • Familiar with Microsoft Office products like Excel, Powerpoint, etc
  • Assisted with on-call Job Aids for Direct Sales like Sales Process Flow
  • Chart

Vice President of Customer Relations

Hardin Scientific Inc.
Wildomar, CA
02.2017 - 07.2019
  • Launched and managed new-to-market product testing and placement with self-generated customer contacts.
  • Identified opportunities to improve business process flows and productivity.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships.
  • Represented organization at industry conferences and events.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Lead Bartender

The Cheesecake Factory
Escondido, California
06.2010 - 10.2020
  • S.T.A.R (Lead) Bartender constructing weekly schedules for 8+ bartenders at a time
  • Efficiently trained more than 20 bartenders
  • Maintained tight financial controls with highly accurate daily registers
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Applied excellent organizational and multitasking abilities to handle customer, team, and business needs while avoiding unnecessary delays or errors
  • Kept accurate inventories annotating needs for liquor, beer, wine and bar supplies when needed
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Education

High School Diploma -

Flower Mound High School
Flower Mound, TX
08.2004 - 06.2008

Skills

Process Knowledgeundefined

Timeline

Direct Sales Team Lead

05.2021 - Current

Direct Sales Representative

GreatCall
10.2019 - 05.2021

Vice President of Customer Relations

Hardin Scientific Inc.
02.2017 - 07.2019

Lead Bartender

The Cheesecake Factory
06.2010 - 10.2020

High School Diploma -

Flower Mound High School
08.2004 - 06.2008

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David PerazaDirect Sales Team Lead