David Perez
Redwood City,CA
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess seven years of employment managing telephone switchboards in healthcare settings. Known for commitment to efficiency and accuracy.
Overview
12
12
years of professional experience
Work History
PBX Operator
Dignity Health - Sequoia Hospital
04.2016 - 07.2024
- Trained new employees on PBX operating procedures and best practices, fostering consistency across the team''s performance levels.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
- Received incoming calls and paged individuals and departments over PA system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Responded to hospital codes by informing the appropriate response teams.
Patient Registrar - Emergency Department
Dignity Health - Sequoia Hospital
11.2017 - 11.2019
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Performed various administrative tasks by filing, copying and faxing documents.
Environmental Services Associate
Dignity Health - Sequoia Hospital
04.2015 - 04.2016
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Supported infection prevention efforts through regular laundering of linens, towels, hospital gowns, and other related items.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Ensured compliance with regulatory requirements by maintaining accurate documentation of cleaning schedules and completed tasks.
- Demonstrated flexibility by adjusting work schedules or assignments to accommodate the needs of the facility and its occupants.
Lead Security Officer
Allied Barton Security - Sequoia Hospital
03.2012 - 04.2015
- Assisted in the development of site-specific security plans, incorporating unique facility requirements and providing comprehensive protection measures.
- Responded quickly to emergency situations to assess and deflect issues.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
No Degree - Journalism
Skyline Community College
San Bruno, CANo Degree - English
Canada Community College
Redwood CitySkills
- Excellent verbal communication skills
- Call Routing
- Switchboard Operation
- Emergency Response
- Proficient in MS4 and Cisco Phone Systems
- Typing Skills (55 WPM)
- Telephone operations
- Problem Resolution
- Customer Relations
- Analytical and Critical Thinking
Additional Information
Stephanie Rodriguez - Manager of Security, Transportation, and PBX Operations at Sequoia Hospital
1(510)921-4507
Roland Conejo - Former PBX Operator at Sequoia Hospital
1(650)315-8789
Lee Allingham - Former PBX Operator at Sequoia Hospital
1(650)743-6905
Libnny Bolanos - Security Officer at Sequoia Hospital
1(650)270-3311
Timeline
Patient Registrar - Emergency Department
Dignity Health - Sequoia Hospital
11.2017 - 11.2019
PBX Operator
Dignity Health - Sequoia Hospital
04.2016 - 07.2024
Environmental Services Associate
Dignity Health - Sequoia Hospital
04.2015 - 04.2016
Lead Security Officer
Allied Barton Security - Sequoia Hospital
03.2012 - 04.2015
No Degree - Journalism
Skyline Community College
No Degree - English
Canada Community College
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