Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Work History
Account Manager
9 Months
Aerotek | 11.2025 - Current
Prospect new clients in construction industry based on defined skill sets
Craft individualized staffing plans tailored to each client's needs with my recruiting team to create individualized recruiting strategies for each client.
Advise clients on cost-effective manpower solutions aligned with short and long-term goals. goals
Develop and maintain strong client relationships to ensure satisfaction and retention.
Conduct regular account reviews to identify opportunities for growth and improvement.
Collaborate with cross-functional teams to align client needs with service offerings.
Recruiter
1 Year 7 Months
Aerotek | 04.2024 - 11.2025
Streamlined candidate sourcing processes using advanced recruitment tools and strategies.
Conducted thorough candidate screenings to identify top talent for diverse roles.
Analyzed recruitment metrics to refine strategies and drive continuous improvement in hiring outcomes.
Developed strong relationships with hiring managers to align recruitment strategies with organizational goals.
Mentored junior recruiters on best practices in candidate engagement and assessment techniques.
Fraud Specialist II
1 Year
JP Morgan Chase Bank | 02.2023 - 02.2024
Processed diverse fraud claims in metrics-driven environment to ensure accurate and equitable resolution
Organized and gathered documents and facts to support optimal client outcomes
Manage a high volume work load - continuously working new claims while following up on previously worked claims until they are approved or denied
Navigate multiple technologies in order to communicate with clients and other banks
Work special projects delegated by management, including balancing spreadsheets and training new employees
Proactive Outreach Agent
1 Year 5 Months
JP Morgan Chase Bank | 09.2021 - 02.2023
Managed and directed flow of consumer leads to Corporate Home Lending Advisors in high volume, outbound call center
Assist customers with online mortgage applications and inform potential mortgage customers of various marketing opportunities
Top five agent, based on metrics, for 12 months rolling, while meeting all compliance regulations
Connected clients with Corporate Home Lending Advisors to enhance their sales volume
Collaborated with team to solve problems, achieve goals, and deliver quality service to clients
Men's Grill Attendant
2 Years
Worthington Hills Country Club | 01.2019 - 01.2021
Managed Men's Grill Room operations at Worthington Hills Country Club, ensuring high-quality service.
Served and bartended for members and guests, enhancing their dining experience.
Coordinated with management to plan and execute events, contributing to successful gatherings and member satisfaction.
Ordered inventory items to ensure stock availability. and kept inventory.
Wait Staff
4 Years
Worthington Hills Country Club | 01.2015 - 01.2019
Served in the restaurant, and as a banquet server. Worked lunch and dinner shifts as well as large parties and events. Trained new hires.
Worked as a bartender in the restaurant, as well as bartending for different banquets and member events.
Assisted in the running of the snack stand at the pool for two summers.
Scheduled and oversaw workers, stocked and ordered product, handled customer complaints, and resolved issues.