David Phillips
Belgrade,MT
Summary
Resourceful Mechanical Maintenance Technician known for high productivity and efficiency in completing tasks. Skilled in diagnostics, preventative maintenance, and system repairs. As well as welding and fabrication. Excels in problem-solving, teamwork, and adaptability to ensure smooth operation and maintenance of mechanical systems.
Overview
21
21
years of professional experience
Work History
Service Advisor
J.C. Billion
Bozeman, MT
05.2023 - Current
- Assisted customers with inquiries and service requests in a timely manner.
- Provided accurate information on services, repairs, and pricing to clients.
- Maintained organized records of customer interactions and service history.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Oversaw warranty counseling process to manage expense controls.
Sales/Service Coordinator
Ressler Motors
Bozeman, MT
07.2013 - 05.2023
- Collaborated with sales team to ensure timely delivery of vehicles and services.
- Resolved customer inquiries and complaints through efficient communication strategies.
- Trained new staff on policies, procedures, and customer service protocols effectively.
- Prepared monthly reports on sales performance against goals.
- Collaborated with other departments to ensure smooth operations of services provided.
- Facilitated operations within sales and service departments serving as salesperson, sales manager, finance manager, service writer, and dispatcher across five dealer group branches.
Cleaner
Self-employeed
Bozeman, MT
06.2008 - 07.2013
- Maintained cleanliness of residential and commercial properties through thorough cleaning techniques.
- Responded promptly to client requests for specific cleaning services or schedules.
- Collaborated with clients to understand their unique cleaning needs and preferences.
Technician
Gateway Transmissions
Bozeman, MT
11.2007 - 06.2008
- Performed routine maintenance on various vehicle systems and components.
- Replaced defective components or parts as needed.
Technician
Mikes Off Road
Bozeman, MT
04.2007 - 11.2007
- Inspected off-road vehicles for mechanical issues and safety compliance.
- Replaced defective components or parts as needed.
- Implemented welding and fabrication techniques optimizing off-road vehicle construction
Lead Diesel Technician
Karst Stage
Bozeman, MT
02.2004 - 04.2007
- Diagnosed and repaired diesel engines in various company vehicles.
- Maintained accurate service records for compliance and tracking purposes.
- Conducted safety checks to comply with industry regulations and standards.
- Performed preventive maintenance on diesel engines, such as changing oil, lubricating parts, and replacing filters.
- Replaced worn or damaged components on heavy-duty trucks such as transmissions, clutches, brakes, exhaust systems.
Education
Associate of Applied Science - Automotive And Diesel Technology
Universal Technical Institute
Phoenix, AZ12-2000
Skills
- Service documentation
- Vehicle inspection
- Time management
- Safety compliance
- Welding and fabrication
- Building maintenance and cleaning
Timeline
Service Advisor
J.C. Billion
05.2023 - Current
Sales/Service Coordinator
Ressler Motors
07.2013 - 05.2023
Cleaner
Self-employeed
06.2008 - 07.2013
Technician
Gateway Transmissions
11.2007 - 06.2008
Technician
Mikes Off Road
04.2007 - 11.2007
Lead Diesel Technician
Karst Stage
02.2004 - 04.2007
Associate of Applied Science - Automotive And Diesel Technology
Universal Technical Institute