Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Phone
Personal Information
Community Service
References
Timeline
Generic

DAVID PIERCE

Grand Forks,ND

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sales Support Professional

Linde
11.2017 - Current
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
  • Developed and maintained relationships with key accounts and existing customers.

Route Sales Representative

Pan O Gold
11.2009 - 11.2017
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Maximized sales through effective territory management and strategic route planning.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.

Seasonal farm hand

Staveteig Farms
01.2009 - 12.2009
  • Duties included operating farm equipment (trucks, tractors, combines, etc.)

Manager and driver

Triangle Transportation
01.1998 - 01.2009
  • Duties included scheduling drivers and tours, including routes and stops, working closely with customers, preparing payroll, and driving motor coach
  • I also performed routine maintenance and daily inspections as per regulations by FMCSA (Federal Motor Carrier Safety Administration).

Manager

Greyhound Bus Depot
01.1998 - 01.2005
  • Responsibilities included ticket sales, sales reports, freight/baggage shipments, and bank deposits.

Delivery driver

Home of Economy
01.1997 - 01.1998
  • Responsibilities included receiving stock, delivery and set-up of furniture while providing exceptional customer service.

Seasonal farm hand

Staveteig Farms
01.1994 - 01.1996
  • Duties included operating farm equipment (trucks, tractors, combines, etc.)

Education

Grand Forks Central High School Graduate
05.1994

Northwest Technology College
East Grand Forks, MN
01.1994

Skills

Customer Relationship Management

Customer Needs Assessment

Customer Order Management

Account Servicing

Certification

ND Class B License, air brake, Hazmat

Accomplishments

  • Clear driving record, and have logged over one million miles without incident.
  • Physically able to lift heavy objects (experience with freight, etc.)

Phone

701-741-8085 (cell)

218-791-2226 (work cell)

Personal Information

Date of Birth: 06/07/76

Community Service

  • 2016 - 2024 Grand Forks Youth Hockey volunteer coach
  • 2003 - 2013 Acacia Lodge (Mason Lodge)
  • 2003 - 2013, Kem Temple Shriners (Mobil Nobles)
  • 2006-01-01, Present, Sharon Lutheran Church
  • 1996 - 1997, Grand Forks Park District Warming House Attendant

References


  • Troy Laidley, Pan O Gold Baking Company, 1729 13th Ave N Ste 2, Grand Forks, ND 58203, (701) 741-7508
  • Brad Lucke, Grand Forks Youth Hockey Association, PO Box 5070, Grand Forks, ND 58206, (701) 610-6872
  • David Staveteig, Staveteig Farms, 10th Avenue NE, Thompson, ND, 58278, (701) 772-0705


Timeline

Sales Support Professional

Linde
11.2017 - Current

Route Sales Representative

Pan O Gold
11.2009 - 11.2017

Seasonal farm hand

Staveteig Farms
01.2009 - 12.2009

Manager and driver

Triangle Transportation
01.1998 - 01.2009

Manager

Greyhound Bus Depot
01.1998 - 01.2005

Delivery driver

Home of Economy
01.1997 - 01.1998

Seasonal farm hand

Staveteig Farms
01.1994 - 01.1996

Grand Forks Central High School Graduate

Northwest Technology College

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