David Poole
Shelby,MI
Summary
Seeking a position in customer service where my extensive experience will be further developed and utilized. Outstanding organizational skills and proven ability to work independently on multiple tasks. 30 years of progressive customer relations experience and a strong track record of providing superior customer service in a retail environment. Excellent understanding of the dynamics of the retail industry, particularly the sales and merchandising of home improvement goods. Possess exceptional leadership, interpersonal, analytical, and problem resolution skills. Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Hardware Supervisor
Lowes Home Improvement
Clinton Township, MI
10.2023 - Current
- Managed and coordinated daily operations of the hardware department, ensuring customer satisfaction and compliance with company standards
- Developed and implemented inventory control systems to ensure accurate tracking of all products in the hardware department
- Conducted regular staff meetings to discuss goals, objectives, and performance issues within the hardware department
- Provided technical advice to customers on product selection and use for their specific needs
- Monitored stock levels to ensure appropriate levels of inventory were maintained at all times
- Implemented safety protocols for handling hazardous materials in accordance with OSHA regulations
- Ensured that merchandise was properly displayed according to company guidelines
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delegated work to staff, setting priorities and goals
- Assigned work and monitored performance of project personnel.
Paint Department Supervisor
Lowes Home Improvement
Clinton Township, MI
03.2022 - 10.2023
- Monitored inventory levels to ensure adequate supplies were available at all times
- Maintained accurate records of employee attendance, timecards, payroll, and supply orders
- Evaluated individual performance of each team member in the paint department and provided feedback as needed
- Supervised work of cashiers, training new team members and monitoring performance
- Dealt with customer complaints and rectified product and service issues
- Delegated work to staff, setting priorities and goals
- Counted and balanced registers
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Researched out-of-stock items to find additional inventory in other store locations.
Lawn and Garden Associate
Lowes Home Improvement
Clinton Township, MI
06.2017 - 05.2022
- Greeted customers, answered questions, and provided product information
- Assisted customers in selecting appropriate lawn and garden products for their needs
- Performed weekly maintenance of outdoor equipment such as mowers, trimmers, edgers, blowers, chainsaws, tillers and more
- Received incoming shipments of merchandise and stocked shelves with new items
- Maintained a clean environment by sweeping floors and dusting surfaces
- Ensured proper safety procedures were followed while operating machinery or lifting heavy objects.
Pro Sales
Lowes Home Improvement
Clinton Township, MI
05.2017 - 06.2017
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Developed sales plans, strategies, and tactics to increase customer base.
Outdoor Power Equipment Specialist
LLowesowesLowesLowesLowes Home Improvement
Sterling Heights, MI
04.2009 - 05.2017
- Developed and implemented strategies to meet sales quotas
- Analyzed customer feedback to identify areas of improvement in product offerings
- Resolved customer complaints promptly and efficiently
- Assisted customers in selecting appropriate products or services for their needs.
Set Lead
Pro Marketing Inc.
Alpharetta, GA
08.1999 - 08.2008
- Performed all set/reset functions and planograms for clients such as Home Depot, Sears, Kmart, 7-Eleven, T-Mobile, Dollar General, and Sprint
- Promoted product lines and expanded product visibility with retailers
- Constructed and monitored displays
- Used a digital camera and laptop to electronically send photos of products and displays to report the completion of a project
- Oversaw hourly employees to properly complete projects
- Developed and strengthened relationships with clients.
Manufacture Representative
Pro Marketing Inc.
Alpharetta, GA
08.1999 - 11.2005
- Responsible for building and maintaining relationships with store personnel and management
- Transported, replaced, and maintained Point of Sales and Point of Purchases materials
- Updated inventory count
- Assisted in occasional store resets
- Filed daily comprehensive reports using company provided PDA
- Assembled and merchandised products
- Constructed and monitored product displays for clients lines such as 3M, Custom Building Products, and Pergo to maintain manufacture standards for Home Depot stores.
Flooring Department Manager
Builders Square
Utica, MI
11.1997 - 08.1999
- Maintained and improved customer relations
- Oversaw all ordering and merchandising of flooring department stock
- Executed all sale ads and promotions
- Supervised flooring department personnel
- Interfaced with vendors concerning pricing, availability, damaged products, buy-backs, and special orders.
Lumber Merchandise Specialist
Builders Square
Utica, MI
10.1996 - 11.1997
- Responsible for the ordering of merchandise for the lumber and building materials department
- Ensured that special promotion items and advertisement products were at adequate stock levels.
Paint Sales Associate
Builders Square
Utica, MI
05.1995 - 10.1996
- Helped customers choose the correct paint application for their projects
- Mixed and tinted paint to the requested color and finish.
Flooring Sales Associate
Builders Square
Utica, MI
08.1993 - 05.1995
- Assisted customers in selecting their flooring needs such as wood, linoleum, laminate, ceramic, and carpeting
- Maintained department appearance to ensure a marketable presentation.
Lumber Sales Associate
Builders Square
Utica, MI
02.1993 - 08.1993
- Assisted customers with selecting decking, doors, windows, roofing, and counter tops.
Education
High School Diploma -
Chippewa Valley High School
06.1991
Skills
- Equipment Demonstration
- Cross-selling abilities
- Product Promotion
- Upselling
- Customer Service
- Staff Management
- Problem-solving aptitude
- Staff Development
- Task Delegation
- Training and Development
Accomplishments
- Received five Harvey Awards (Pro Marketing company recognition award) for exemplary remodel of stores such as Kmart and Sears
- Earned numerous company paid trips for my work ethic and outstanding customer service supporting our client Home Depot
- Earned several service recognition awards for superior customer relations while employed at Builders Square
- Hard working, energetic, reliable; recognized for assuming additional responsibilities
Activities
I enjoy bike riding, working out, travel, and working on classic motorcycles.
Languages
English
References
References available upon request.
Timeline
Hardware Supervisor
Lowes Home Improvement
10.2023 - Current
Paint Department Supervisor
Lowes Home Improvement
03.2022 - 10.2023
Lawn and Garden Associate
Lowes Home Improvement
06.2017 - 05.2022
Pro Sales
Lowes Home Improvement
05.2017 - 06.2017
Outdoor Power Equipment Specialist
LLowesowesLowesLowesLowes Home Improvement
04.2009 - 05.2017
Set Lead
Pro Marketing Inc.
08.1999 - 08.2008
Manufacture Representative
Pro Marketing Inc.
08.1999 - 11.2005
Flooring Department Manager
Builders Square
11.1997 - 08.1999
Lumber Merchandise Specialist
Builders Square
10.1996 - 11.1997
Paint Sales Associate
Builders Square
05.1995 - 10.1996
Flooring Sales Associate
Builders Square
08.1993 - 05.1995
Lumber Sales Associate
Builders Square
02.1993 - 08.1993
High School Diploma -
Chippewa Valley High School