David Pouncy
Beaumont
Summary
Dynamic General Manager with extensive experience in operations management and customer service excellence. Known for implementing cost-control measures that enhance profitability while driving staff training initiatives to elevate service standards and employee performance.
Overview
22
22
years of professional experience
Work History
General Manager
Tokyo Japanese Steakhouse & Sushi Bar
Beaumont, TX
03.2007 - Current
- Directed daily operations to ensure seamless service delivery and exceptional guest experiences.
- Implemented cost-control measures resulting in improved profit margins and operational efficiency.
- Led staff training programs, enhancing employee performance and customer service standards.
- Developed strategic marketing initiatives, increasing brand visibility and attracting new clientele.
- Fostered a positive work environment, promoting teamwork and high employee morale across departments.
- Streamlined inventory management processes, reducing waste and ensuring timely supply availability.
- Established quality assurance protocols to maintain high food safety standards and compliance regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
Bar Manager
Poblano Grill
Beaumont, TX
08.2004 - 03.2007
- Supervised daily bar operations, ensuring high service standards and customer satisfaction.
- Developed and implemented training programs for bartending staff, enhancing skill sets and efficiency.
- Managed inventory control processes, reducing waste and optimizing supply orders.
- Created seasonal cocktail menus, driving customer engagement and sales growth.
- Maintained compliance with health and safety regulations, promoting a safe work environment.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Education
High School Diploma -
Clifton J Ozen
Beaumont05-2000
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Inventory control
- Staff training/development
- Staff supervision
- Employee scheduling
- Staff training and development
- Schedule management
Timeline
General Manager
Tokyo Japanese Steakhouse & Sushi Bar
03.2007 - Current
Bar Manager
Poblano Grill
08.2004 - 03.2007
High School Diploma -
Clifton J Ozen