David Prewitt
Summary
Dedicated and highly ambitious worker aiming to achieve company goals and take on more responsibilities as quickly as possible. Provide a strong educational foundation, experienced in dispatching, logistics, security and administrative work. Detail-oriented with superb people-skills and public relations experience. Self-motivated with exceptional communication and computer capabilities
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Meenan Oil
04.2023 - 06.2024
- Supported staff through scheduling meetings, coordinating arrangements for service technicians, oil deliveries and account management for residential and commercial businesses
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping
- Ensured accurate record-keeping with diligent data entry and database management for company information
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, service agreements, and receipts before and after billing clients
- Attended team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
CMC Energy
12.2021 - 03.2023
- Responsible for inbound and outbound call volume, initiating calls to appropriate client base to qualify and schedule appointments
- Deliver scripts that describe products or services in order to engage and inform customers to schedule service appointments by phone
- Handle inbound and outbound customer calls to schedule, confirm, arrange service appointments and complete satisfaction surveys
- Resolve general customer service and scheduling issues and Escalate as appropriate
- Meet performance expectations for call center metrics as defined
- Handle fiscal responsibilities and input invoice and work orders in appropriate system as needed by location and Provide administrative support as needed.
Customer Service Representative
AppleOne Inc
08.2020 - 12.2021
- Answer incoming calls from consumers including general public, prospects, and people assisting or acting on their behalf in accordance with all performance standards, policy and procedures and protocols
- Processed new applications for health coverage via telephone, mail, and web
- Processed life events changes, demographic updates, and enrollment request
- Respond to all inquiries consistent with confidentiality and privacy policies or refer consumers to appropriate entities according to established guidelines
- Attended meetings and training as requested and maintained up to date knowledge of all programs and meetings
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Dispatch Transport Coordinator
AppleOne Inc
12.2019 - 07.2020
- Scheduled and dispatched drivers to locations nationwide
- Maintained updated and detailed records of calls in electronic database called AS400
- Responded to over 250 daily caller requests with information about assistance, conformations, and ETAs
- Responsible for heavy data entry on multiple platforms, verifying availability of vehicles with repossession agents, automobile dealerships, and businesses
- Working on Microsoft Outlook and Excell while providing support to office Team.
Administrative Assistant
NJ Dept Of Health, Office Of Vital Statistics And Registry
01.2018 - 06.2019
- Provided administrative services, including phone and email correspondence and handling incoming/ outgoing mail and faxes
- Post to accounts, prepare vouchers, Maintain files, distributes reports and performing data entry into internal systems
- Review invoices for shipment, copying, filing, greet visitors, schedule meetings, refers calls, give standard information in response to phone or in-person inquiries
- Handle all of New Jersey Birth, marriage, and death certificates.
Deposit Operations Specialist
AppleOne Inc, TD Bank
05.2017 - 12.2018
- Managed customers credit card accounts and address changes daily
- Processed 300-500 account maintenance requests per day closing accounts, Provided extensive clerical and administrative assistance
- Submitted and filed completed work for supervisor review and verification
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
Dispatcher, Office Assistant
United States Security Associates
10.2014 - 02.2017
- Perform writing, typing and entering information in computer database
- Store and save all office files and documents
- Maintain daily activity log, and all other associated paperwork
- Effectively managed high-volume of inbound and outbound to officers on post
- Addressed and resolved clients complaints empathetically and professionally
- Copied and distribute information to all staff.
Education
Associate of Arts - Criminal Justice
Kean University
04.2026
Microsoft Certified - AZ-900 Azure Fundamentals Information Technology
MyComputerCareer.com
Raleigh, NC09.2024
Skills
- Energetic and Highly organized with superior attention to detail
- Excellent communication skills
- Well organized
- Good management skills
- Punctual and self motivated
- Filing and data archiving
- Office equipment such as computer, fax, scanner and copier machines
- Able to quickly adapt to new work environments and new technology
- Advanced MS Office Suite knowledge and other programs
Timeline
Administrative Assistant
Meenan Oil
04.2023 - 06.2024
Customer Service Representative
CMC Energy
12.2021 - 03.2023
Customer Service Representative
AppleOne Inc
08.2020 - 12.2021
Dispatch Transport Coordinator
AppleOne Inc
12.2019 - 07.2020
Administrative Assistant
NJ Dept Of Health, Office Of Vital Statistics And Registry
01.2018 - 06.2019
Deposit Operations Specialist
AppleOne Inc, TD Bank
05.2017 - 12.2018
Dispatcher, Office Assistant
United States Security Associates
10.2014 - 02.2017
Associate of Arts - Criminal Justice
Kean University
Microsoft Certified - AZ-900 Azure Fundamentals Information Technology
MyComputerCareer.com