David Puskas
Pittsburgh,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Driveway Subaru of Moon. Skilled in customer service and data processing, I excel in multitasking and fostering strong relationships. Achieved consistent sales targets through effective service estimates and team collaboration, significantly reducing title discrepancies and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Service Advisor
Driveway Subaru of Moon
Moon Township, PA
10.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Assistant Manager
Midas Muffler
Pittsburgh, PA
02.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales and Service Representative
Firestone Auto Care
Pittsburgh, PA
11.2021 - 02.2023
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Title Specialist
ServiceLink
Pittsburgh, PA
03.2020 - 11.2021
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
Education
High School Diploma - Gender Studies
Springdale Jr/sr High School
Springdale, PA06.2012
Diploma - Emergency Response Services
Forbes Road CTC
Murrysville, PA05.2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Service estimates
- Team player mentality
- Goal-oriented mindset
- Service scheduling
- Data processing
- Customer relationship management
- Data entry
Timeline
Service Advisor
Driveway Subaru of Moon
10.2023 - Current
Assistant Manager
Midas Muffler
02.2023 - 10.2023
Sales and Service Representative
Firestone Auto Care
11.2021 - 02.2023
Title Specialist
ServiceLink
03.2020 - 11.2021
High School Diploma - Gender Studies
Springdale Jr/sr High School
Diploma - Emergency Response Services
Forbes Road CTC