David Queenland
Elizabeth,NJ
Summary
Adept in operations management and customer relations, My experience can significantly enhanced team productivity and operational efficiency at Amazon Rocket Logistics. Leveraging skills in logistics oversight and staff supervision, I excel in driving performance improvements and fostering strong customer relationships, without exceeding a 20% increase in team efficiency. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Amazon Rocket Logistics
09.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Uber Driver
Uber
04.2019 - 08.2021
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Education
Associate of Arts - Hyper Realistic Arts
Iona College Jamaica
Boscobell Jamaica07.2001
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Customer Relations
- Warehouse Operations
- Logistics Oversight
- Customer relationship development
- Inventory Coordination
- Production
- Management
- Quality Assurance
- Compliance Management
- Project Planning
- Logistics expertise
- Customer Relationship Management
- Scheduling Coordination
- Logistics Coordination
- Risk Management
- Delegation
Timeline
Operations Supervisor
Amazon Rocket Logistics
09.2021 - Current
Uber Driver
Uber
04.2019 - 08.2021
Associate of Arts - Hyper Realistic Arts
Iona College Jamaica
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