David Quindlen

Route Service Representative duties included but not limited to the timely and safe transportation of specimens, supplies, reports, equipment and materials to and from clients, protection of critical healthcare information, development and maintenance of customer relationships

Group Leader responsibilities include but not limited to assisting Supervisor with day to day management of logistics group, RSR scheduling, new RSR on boarding/training, client relations, supplies/inventory management, company vehicle repair and maintenance and lab relations.

• Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
• Contributed to the development of new routes or service offerings by providing valuable feedback from firsthand experience on the job.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Kept current with industry trends and best practices, participating in ongoing professional development opportunities such as workshops, conferences, and training sessions.

• Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.