Desired Job Title
Shop ManagerGeneral Service TechnicianAssistant ManagerTire Lube Express TechnicianWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: East Hartford, CT, USOrlando, FL
Open to relocation: Yes
Open To Work
David Quinones
Store operation Manager
East Hartford,CT
Work Preference
Summary
Dedicated Detail Manager bringing 6 years of experience working in establishments. Excel in fast-paced, high-volume environments. Strong team leader and trainer ready for new professional challenges. Reliable worker with strong mechanical aptitude and a willingness to learn.
Overview
18
18
years of professional experience
Work History
Shop Manager
Valvoline Express Care And Auto Repair
Sanford, FL
12.2018 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control, cash control and store opening and closing procedures.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
General Service Technician
Tuffy Auto Service Centers
Sanford, Florida
07.2017 - 11.2018
- Inspected machine parts for conformance to product specifications.
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
- Maintained positive relationships with all customers.
- Maintained compliance with company standards to perform all maintenance activities.
- Followed standards and procedures to maintain safe work environment.
- Supported technicians in equipment maintenance and repair.
- Followed company procedures to maintain work environment in neat and orderly condition.
- Promoted shop safety by working in safe manner.
- Provided outstanding customer service.
- Picked orders from inventory locations.
- Accurately completed service reports and warranty forms.
- Monitored inventory and reported items to be restocked for each job.
Assistant Manager
Jiffy Lube
Chicopee, MA
03.2012 - 07.2017
- Interacted with customers to determine needs and offer product or service solutions.
- Achieved recognition from senior management for contributions to store's success by managing sales, employees and operations to achieve optimal performance.
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Addressed problems with customers to promote quick and successful resolution.
- Resolved all issues professionally and in timely manner.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Managed multiple priorities in fast-paced environment.
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Recruited, interviewed and hired individuals who would bring passion and dedication to positions at hand.
- Increased operational efficiency by training staff on best practices and protocols.
- Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor.
- Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Tire Lube Express Technician
Walmart
Lakeland, Florida
01.2008 - 03.2012
- Informed supervisors when machines needed major service.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Accurately completed service reports and warranty forms.
- Performed daily department Layered Process Audits to ensure proactive control over automobile manufacturing process.
- Performed routine preventive maintenance to ensure that building systems operated efficiently.
- Maintained positive relationships with all customers.
- Promoted shop safety by working in safe manner.
- Maintained compliance with company standards to perform all maintenance activities.
- Provided outstanding customer service.
- Followed company procedures to maintain work environment in neat and orderly condition.
- Monitored inventory and reported items to be restocked for each job.
- Supported technicians in equipment maintenance and repair.
- Implemented changes requested by designers, owners or inspectors.
- Attended monthly safety meetings to ensure machine operation safety.
Education
GED -
Dean Tech
Holyoke, MA03.2004
Skills
- Effective at multi-tasking
- Dependable and reliable
- Works well independently
- Safety knowledge
- General math skills
- Strong team player
- Job shop experience
- Supervisory experience
- Customer relationship building
- Hand/power tools
- Power and hand tools
- Good multitasker
- Vehicle Inspection
- Automotive Services Industry Knowledge
- Driver's License
- Good judgment
- Basic computer skills
- Have own tools
- Working night shift
- Strong mechanical skills
- Bilingual Spanish/English
- Self-motivated
- Internet research
- Good communication skills
- Capable of heavy lifting
- Fast learner
- Strong mechanical aptitude
- Teamwork / Collaboration
- Auto Repair
- Customer Service
Timeline
Shop Manager
Valvoline Express Care And Auto Repair
12.2018 - Current
General Service Technician
Tuffy Auto Service Centers
07.2017 - 11.2018
Assistant Manager
Jiffy Lube
03.2012 - 07.2017
Tire Lube Express Technician
Walmart
01.2008 - 03.2012
GED -
Dean Tech