David Ramos
Edinburg,TX
Summary
Dynamic professional with extensive experience in training and mentoring teams. Skilled in complex problem-solving and process monitoring, leading to improved service delivery and employee engagement.
Goal-oriented supervisor with a strong focus on customer service and team development. Successfully streamlined workflows to reduce turnaround time and enhance customer satisfaction.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
10
10
years of professional experience
Work History
Supervisor
Spectrum
3701 N 23rd St, McAllen, TX 78539
12.2017 - Current
- Supervised team operations, ensuring adherence to quality standards and safety protocols.
- Developed training programs for staff, enhancing team performance and operational efficiency.
- Streamlined workflow processes, reducing turnaround time and improving service delivery.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Collaborated with management to implement strategic initiatives aligned with company goals.
- Analyzed operational data to identify trends and recommend process improvements.
- Fostered a positive work environment, promoting teamwork and employee engagement.
Customer Service Representative
Atento BBVA
Pharr, TX
07.2016 - 01.2018
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Edinburg High School
Edinburg, TXSkills
- Training and mentoring
- Goal oriented
- Customer service
- Complex Problem-solving
- Team building
- Process monitoring and improvement
- Conflict resolution
- Adaptability and flexibility
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Spectrum
12.2017 - Current
Customer Service Representative
Atento BBVA
07.2016 - 01.2018
High School Diploma -
Edinburg High School