David Raspberry
Irving
Summary
Detail-oriented professional with proven success in resolving customer issues and enhancing satisfaction. Skilled in processing financial transactions and educating clients on banking products. Committed to delivering exceptional service and fostering long-term client relationships.
Overview
10
10
years of professional experience
Work History
Close the Loop Representative
Bank of America
Fort Worth, TX
11.2024 - Current
- Assisted customers with account inquiries and transactions, ensuring accurate and timely service.
- Resolved customer issues effectively, enhancing overall satisfaction and loyalty.
- Processed loan applications and financial transactions using internal banking systems.
- Educated clients on banking products, fostering informed decision-making.
Complaints Resolution Representative
Bank of America
Fort Worth, TX
04.2024 - 11.2024
- Assisted customers with account inquiries and transaction processing.
- Executed daily banking operations, ensuring compliance with policies and procedures.
- Educated clients on products and services to enhance customer engagement.
- Resolved customer complaints effectively, improving overall satisfaction rates.
Check and Digital Fraud and Claims Representative
Bank of America
Fort Worth, TX
01.2018 - 04.2024
- Managed claims processing, ensuring adherence to company policies and regulatory standards.
- Analyzed claim documentation for accuracy, identifying discrepancies and preventing fraud.
- Collaborated with cross-functional teams to resolve complex customer inquiries effectively.
- Trained new team members on claims procedures and best practices, enhancing overall team performance.
ATM /Debit Card Fraud Specialist
Bank of America
Fort Worth, TX
04.2017 - 01.2018
- Investigated and resolved debit card fraud cases, ensuring compliance with bank policies.
- Collaborated with law enforcement to apprehend fraudulent activity across multiple jurisdictions.
- Analyzed transaction patterns to identify emerging fraud trends and prevent potential losses.
Bankruptcy Specialist
Chase Bank
Lewisville, TX
09.2015 - 09.2016
- Analyzed complex bankruptcy cases to determine optimal resolutions for clients.
- Developed comprehensive financial plans to assist clients in navigating bankruptcy processes.
- Facilitated communication between clients and legal representatives to ensure clarity on proceedings.
- Reviewed and processed bankruptcy filings, ensuring compliance with federal regulations.
Education
High School Diploma -
Northbrook High School
Spring Branch, TXNo Degree - Software Engineering
Coursera / IBM
Dallas, TX09-2026
Skills
- Detail oriented
- Goal-oriented mindset
- works well in group settings as well as alone
- Data entry proficiency
- works well under pressure
Timeline
Close the Loop Representative
Bank of America
11.2024 - Current
Complaints Resolution Representative
Bank of America
04.2024 - 11.2024
Check and Digital Fraud and Claims Representative
Bank of America
01.2018 - 04.2024
ATM /Debit Card Fraud Specialist
Bank of America
04.2017 - 01.2018
Bankruptcy Specialist
Chase Bank
09.2015 - 09.2016
High School Diploma -
Northbrook High School
No Degree - Software Engineering
Coursera / IBM