Jennifer Minko
14B Slate Bottom Drive, Depew,NY
Summary
Detail-oriented professional with strong organizational skills and experience in customer service. Expert in evaluating client needs and delivering tailored solutions, ensuring compliance and enhancing overall satisfaction.
Overview
22
22
years of professional experience
Work History
Close the Loop - Client Care Advocate
Bank of America
611 Jamison Road, Elma NY 14043
07.2024 - 06.2026
- Assisted clients in navigating account services and resolving inquiries effectively.
- Evaluated client needs to provide tailored solutions enhancing overall satisfaction.
- Documented client interactions accurately, maintaining compliance with regulatory standards.
- Maintained detailed and organized records of workload to ensure timely resolution to client concerns.
Complaint Resolution Specialist
Bank of America
611 Jamison Road, Elma NY 14059
04.2024 - 07.2024
- Analyzed account issues to identify root causes and implement appropriate solutions.
- Documented resolutions in compliance with bank policies, ensuring accuracy and consistency.
- Monitored case progress to ensure timely follow-up and customer satisfaction.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
Client Service Representative III
Bank of America
611 Jamison Road, Elma NY 14043
02.2022 - 04.2024
- Managed diverse client inquiries, ensuring timely and accurate responses.
- Assisted customers with account management, enhancing overall satisfaction levels.
- Processed transactions efficiently, maintaining compliance with banking regulations.
- Resolved complex issues by collaborating with internal departments to deliver solutions.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Culinary Professional
Olive Garden Restaurant
7700 Transit Road, Williamsville, NY 14221
11.2014 - 02.2022
- Supervised kitchen operations, ensuring adherence to safety and cleanliness standards.
- Trained and mentored junior staff in food preparation techniques and customer service excellence.
- Developed and implemented new menu items, enhancing guest satisfaction and dining experience.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Provided exceptional customer service by anticipating needs and delivering personalized dining experiences.
- Managed multiple tables efficiently while ensuring timely order delivery and accuracy.
Server
Hillview Resturant
6135 Transit Road, Depew, NY 14043
03.2013 - 11.2014
- Collaborated with kitchen staff to facilitate seamless communication between front-of-house and back-of-house operations.
- Implemented best practices for cleanliness and sanitation, ensuring compliance with health regulations.
- Developed strong relationships with regular customers, fostering a welcoming environment that encouraged repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Technical Line Customer Service Representative
Fisher-Price
636 Girard Avenue, East Aurora, NY 14052
09.2009 - 03.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely support and product information.
- Collaborated with team members to improve service processes and streamline operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shipping and Receiving Manager
Skulogix
3344 Walden Avenue, Depew, NY 14043
08.2004 - 01.2009
- Oversaw shipping and receiving operations to ensure timely and accurate delivery of goods.
- Implemented inventory management systems to improve tracking and reduce discrepancies.
- Trained and mentored staff on best practices in logistics and safety compliance.
- Developed workflow processes that enhanced efficiency in shipping operations.
- Led cross-functional teams to streamline operations across departments, improving overall productivity.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
Skills
- Verbal and written communication
- Proficient with Microsoft Suite
- Team collaboration
- Proficient in Inventory and Ordering
- Strong Customer Service Skills
- Organizational Skills
- Answering and Directing Multi-Line Phones
- Data entry
- Conflict resolution
- Payment processing
- Quality assurance
- Regulatory compliance
Timeline
Close the Loop - Client Care Advocate
Bank of America
07.2024 - 06.2026
Complaint Resolution Specialist
Bank of America
04.2024 - 07.2024
Client Service Representative III
Bank of America
02.2022 - 04.2024
Culinary Professional
Olive Garden Restaurant
11.2014 - 02.2022
Server
Hillview Resturant
03.2013 - 11.2014
Technical Line Customer Service Representative
Fisher-Price
09.2009 - 03.2013
Shipping and Receiving Manager
Skulogix
08.2004 - 01.2009