David Rayford
Glendale,CA
Summary
Skilled Intensive Case Manager with background in managing complex cases in healthcare settings. Strengths include strong interpersonal communication, decision-making skills and ability to build effective relationships with clients and multidisciplinary teams. Notable impact includes successfully coordinating care plans, advocating for client needs and improving overall patient outcomes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Resident Advisor
Union Station Homeless Services
South Pasadena, CA
03.2021 - Current
- Responsible for monitoring clients, help secure premises and account for current residents, supervise resident activities, connect clients to resources, document residency issues in HMIS, conduct night wellness checks, report any problems or issues to the appropriate administrative staff, responsible for chart maintenance for clients, make sure that all policy and procedures are followed.
Lead Intensive Case Manager
Single Room Occupational Housing
Los Angeles, CA
11.2021 - 08.2026
- Facilitated client access to mental health housing and medical services, enhancing overall support.
- Coordinated comprehensive care plans for residents experiencing housing instability.
- Conducted needs assessments through interviews and behavioral observations to identify client requirements.
- Developed personalized service plans with specific tailored goals for each client.
- Advocated for resident rights within housing systems and community settings to ensure fair treatment.
- Provided crisis intervention and supportive counseling in various environments.
- Maintained accurate electronic records and logs according to agency policies.
- Collaborated with multidisciplinary teams to enhance service delivery and improve care quality.
Education
Masters - Public Administration/Nonprofit Management
Cal State University of Northridge
Northridge, CABachelor's - Sociology/ Work in Society
California State University-Northridge
Northridge, CAAssociate - Sociology
Los Angeles Valley College
Glenn, CAHigh school diploma or GED -
Skills
- Microsoft Office and Google Suite
- Data analysis and research
- Statistical reporting
- Presentation and communication
- Leadership and collaboration
- Crisis intervention and management
- Client advocacy and support
- Community outreach and referrals
- Problem solving and resolution
- Time management and decision making
- Interpersonal skills and empathy
- Mental health support
- Substance use treatment strategies
- Veteran services support
- Human trafficking awareness
- Behavioral health interventions
- Financial literacy and management
- Housing assistance and prevention
Certification
- Non Profit Management certification, 08/01/21, Present, California State University of Northridge
- Adult and Pediatric First Aid/CPR/AED, 01/01/22, 01/01/24, National CPR Foundation
- Non-CDL Class C Driver's License
Groups
Golden Key Honor Society, 08/01/20, Present
Assessments
- Work Style: Reliability, Expert, 12/01/19
- Work Style: Conscientiousness, Expert, 11/01/19
- Written Communication, Proficient, 07/01/18
- Filing & Organization, Proficient, 07/01/18
- Scheduling, Proficient, 07/01/18
- Case management & social work, Proficient, 05/01/21
Timeline
Lead Intensive Case Manager
Single Room Occupational Housing
11.2021 - 08.2026
Resident Advisor
Union Station Homeless Services
03.2021 - Current
Masters - Public Administration/Nonprofit Management
Cal State University of Northridge
Bachelor's - Sociology/ Work in Society
California State University-Northridge
Associate - Sociology
Los Angeles Valley College