David Razo

Led a team of 35+ employees, overseeing all operations of a busy restaurant and achieving consistent high-quality service.

• Effectively lowered labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Increased restaurant reviews by addressing customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Carefully interviewed, selected, trained, and supervised staff.
• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Managed budget implementations, employee reviews, training, schedules.

• Forbes 4 Star Property, American Express fine Hotels.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Designed creative cocktail recipes that became popular among guests, driving repeat business.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Worked closely with chefs on pairing recommendations for food menus enhancing dining experiences.
• Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue''s offerings.

• Forbes 4 Star Property, American Express fine Hotels.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

• Forbes 4 Star Property, American Express fine Hotels.
• Assisted Restaurant Manager in directing and oversee all aspects of restaurant operations
• Assisted in implementation of Forbes standards.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

• Create a memorable guest experience while tending to the guest needs
• Accurately present descriptions of menu offering to guests.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.