David Reyes
Belton
Summary
Experience in customer service, multitasking, and general work, with a quick learning ability, analysis skills, and experience focused on optimizing processes and electronic systems with high precision and quality while adhering to health and safety standards. also, I have a track record of supporting team members and proactively addressing high-level issues
Overview
6
6
years of professional experience
Work History
RMA Specialist
Reconext
Calexico, CA
02.2025 - 01.2026
- Developed and implemented process improvements for operational efficiency.
- Mentored junior staff on best practices and professional development opportunities.
- Served as a Technical Liaison for Bose, managing end-to-end warranty diagnostics and inventory control.
- Specialized in fraud detection and technical troubleshooting, ensuring efficient communication between customer support teams and repair facilities in Mexico.
BOH Cook
Panda Express
Calexico, CA
03.2024 - 02.2025
- Time Management: Skills in managing time effectively to prepare and cook food in a timely manner.
- Teamwork: Working effectively as part of a team in a fast-paced kitchen environment.
- Prepared high-quality ingredients according to Panda Express recipes and standards.
Restaurant Waiter
Kotori Japanese Fodd
Calexico, CA
03.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Provided exceptional customer service by attentively addressing guest inquiries and needs.
- Trained new team members on service standards, menu knowledge, and operational procedures.
Customer Service Agent Assistant
Telmex
Mexicali. BC. México
11.2019 - 02.2022
- Resolved customer inquiries and complaints through effective communication and conflict resolution techniques.
- Documented customer interactions in CRM system to track issues and follow-up actions effectively.
- Identified recurring issues in customer feedback and proposed solutions to management for improvement.
Education
High School Diploma - Manufacturing Engineering
Technical Cbtis 21
Mexicali, BC06-2019
Skills
- Microsoft Office
- Ability to Multitask
- Troubleshooting
- Fast Learner
- CAD Design
- Installation
- Maintenance and repair of electronic systems and equipment
- Customer Service Excellence
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
RMA Specialist
Reconext
02.2025 - 01.2026
BOH Cook
Panda Express
03.2024 - 02.2025
Restaurant Waiter
Kotori Japanese Fodd
03.2022 - 04.2024
Customer Service Agent Assistant
Telmex
11.2019 - 02.2022
High School Diploma - Manufacturing Engineering
Technical Cbtis 21