Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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David Rice

David Rice

Plano

Summary

Energetic and detail-focused individual with strong organizational skills and keen eye for accuracy. Familiar with membership management principles and adept at using database software to handle member records and process applications efficiently. Dedicated to ensuring seamless member experiences and contributing positively to organizational goals.

Overview

34
34
years of professional experience

Work History

Licensed Benefit Advisor/QM Analyst

Willis Towers Watson
01.2013 - Current
  • Mentored junior advisors, fostering a collaborative team environment and enhancing overall team performance.
  • Provided excellent customer service by addressing concerns promptly while adhering to company policies.
  • Optimized clients' benefits portfolios by conducting regular reviews and recommending adjustments based on changing circumstances.
  • Spearheaded workshops for both individuals and groups interested in learning about available benefit plan options; ensured content was comprehensible for diverse audiences.
  • Managed complex cases involving multiple stakeholders such as employees, insurance providers, healthcare professionals, or legal representatives with professionalism and tactful negotiation skills.
  • Established lasting relationships with clients by consistently delivering exceptional service and maintaining open lines of communication.
  • Remained current on industry trends and regulations, ensuring accurate advice to clients on available benefits options.
  • Conducted thorough needs assessments, enabling tailored solutions for each client's unique requirements.
  • Enhanced client satisfaction by providing personalized benefit plans and recommendations.

Master Sergeant, Ret.

United States Air Force
01.1991 - 04.2011
  • First-line Supervisor/Manager of installers, operators, and maintainers of broadcast communication systems. Conceptualized and supervised the complete revitalization and overhaul of the White House Communications Agency’s Audio/Visual broadcast deployable system.
  • A recognized expert in planning and executing complex operations with 100% accuracy and success.
  • Strong oral/writing skills. Ability to teach/summarize technical aspects to a clear overall understanding for senior leadership in the organization.
  • Experienced in managing information security programs. Training & Development
  • Four+ years as the lead trainer for broadcast communications system operators and maintainers.
  • Developed new training program starting with basic electronics to full Audio/Visual system knowledge.
  • Looked upon by senior leadership for research and development of systems and training of over 300 personnel.

Education

Associate of Applied Science - Culinary Arts

Le Cordon Bleu
Dallas, TX
05-2012

Certificate - Electricity

Salt Lake Community College
Salt Lake City, UT
05-1990

Skills

  • Goal oriented
  • Expert communication
  • Regulatory compliance
  • Financial acumen
  • Insurance industry experience
  • Strong interpersonal skills
  • Benefits analysis
  • Employee relations
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Licensed Benefit Advisor/QM Analyst

Willis Towers Watson
01.2013 - Current

Master Sergeant, Ret.

United States Air Force
01.1991 - 04.2011

Associate of Applied Science - Culinary Arts

Le Cordon Bleu

Certificate - Electricity

Salt Lake Community College

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