Open To Work
David Richey
Benton,AR
Summary
Dynamic field director with a proven track record in driving operational efficiency. Skilled in team coordination, client relationship management, and fostering collaboration to enhance client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Director
Bankers Life
Little Rock, AR
03.2025 - 02.2026
- Coordinated team activities to enhance operational efficiency and achieve organizational goals.
- Developed training materials for new staff, improving onboarding process effectiveness.
- Assisted in customer relationship management to foster client satisfaction and retention.
- Implemented feedback mechanisms to streamline communication between teams and clients.
- Supported compliance efforts by ensuring adherence to industry regulations and standards.
- Collaborated with senior management on strategic planning initiatives to drive performance improvements.
- Developed training programs to enhance staff performance and client engagement.
- Made phone calls, door-to-door visits.
Agency Director
Bankers Life
Little Rock, AR
07.2023 - 03.2025
- Developed and implemented strategic marketing plans to enhance agency visibility and growth.
- Trained and mentored new agents, fostering a collaborative team environment.
- Analyzed performance metrics to identify areas for improvement in sales strategies.
- Cultivated relationships with clients, ensuring high levels of satisfaction and retention.
- Conducted regular training sessions on product knowledge and compliance regulations.
- Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Led a team of professionals to achieve high levels of productivity and client satisfaction.
Unit Sales Manager
Bankers Life
Little Rock, Ar
04.2019 - 07.2023
- Led sales initiatives to achieve quarterly revenue targets through strategic planning and team collaboration.
- Mentored and trained new sales representatives, fostering a high-performance culture within the unit.
- Analyzed market trends and customer feedback to refine product offerings and enhance client satisfaction.
- Developed and implemented targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Commercial Account Manager
Terminix
Little Rock, AR
06.2014 - 02.2019
- Cultivated strong relationships with commercial clients to enhance customer satisfaction and retention.
- Managed contract negotiations to secure favorable terms aligning with company objectives.
- Developed tailored service solutions that addressed client-specific needs and increased service utilization.
- Analyzed market trends to identify opportunities for growth within assigned accounts.
Independent Insurance Agent
DSR, Inc.
Paron, AR
10.2008 - 05.2014
- Developed and maintained strong client relationships to enhance customer retention and satisfaction.
- Analyzed clients' insurance needs and provided tailored policy recommendations to optimize coverage.
- Educated clients on various insurance products, ensuring informed decision-making regarding their policies.
- Conducted regular policy reviews to identify gaps in coverage and recommend necessary adjustments.
Insurance Agent
Bankers Life
Little Rock, AR
08.1999 - 09.2008
- Developed tailored insurance solutions to meet client needs and enhance customer satisfaction.
- Conducted comprehensive policy reviews to ensure compliance with industry regulations and best practices.
- Educated clients on coverage options, helping them make informed decisions regarding their insurance needs.
- Built and maintained strong relationships with clients, fostering trust and long-term partnerships.
Skills
- Presenter
- Problem-solver
- Driven
- Leadership
- Attention to detail
- Organizations
- Reliability
- Excellent communication
- Multitasking Abilities
- Adaptability and flexibility
- Self motivation
- Analytical thinking
- Team building
- Decision-making
Accomplishments
Agent of the Year
Unit Sales Manager of the Year
Convention Qualifier
Agent Advisory Committee
Certification
Social Security
Medicare
AHIP
Senior Advisor
Long Term Care
Annuities
Life & Health
P&C
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Field Director
Bankers Life
03.2025 - 02.2026
Agency Director
Bankers Life
07.2023 - 03.2025
Unit Sales Manager
Bankers Life
04.2019 - 07.2023
Commercial Account Manager
Terminix
06.2014 - 02.2019
Independent Insurance Agent
DSR, Inc.
10.2008 - 05.2014
Insurance Agent
Bankers Life
08.1999 - 09.2008