David Robertson
Jefferson,GA
Summary
Successful and hardworking Sales and Management professional with 25 years of experience seeking learn and grow new and existing skills. Adept at establishing strategic approaches, finding new customers and expanding territories to maximize revenue. Known for coordinating teams effectively to meet sales objectives and producing top-performing team members. Diligent and personable sales leader dedicated to company success.
Overview
26
26
years of professional experience
Work History
Customer Sales Representative
Syfan Logistics
05.2023 - Current
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Contacted potential customers to capitalize on sales opportunities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Carrier Sales Representative
Syfan Logistics
08.2019 - 05.2023
- Cultivated a positive work environment that fostered teamwork, collaboration, and productivity among colleagues.
- Collaborated with team members to develop innovative strategies for expanding the company''s carrier network.
- Conducted regular performance evaluations of carriers to ensure adherence to quality standards and contractual obligations.
- Monitored market trends to identify new business opportunities, leading to increased sales revenue.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
Regional Sales Manager
Ace Bolt & Screw Co. Inc
08.2017 - 05.2019
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Oversaw operations for southeast territory.
- Built branch from the ground up building inventory and creating showroom and front counter sales
- Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
- Developed and strengthened business relationships with customers and vendors.
- Responded to client needs in proactive and efficient ways to ensure client satisfaction.
- Researched new prospects to establish possible products that could be high moving items to get opportunities to quote.
- Built personable relationships by going above and beyond servicing in a timely and competitive manner.
Branch Manager
Assembly Fasteners Inc.
06.2004 - 08.2017
- Managed branch operations, including sales, customer service, finances, and record-keeping.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Ensured adherence to all company, state and federal protocols to reduce potential danger.
- Trained customer service representative's on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Identified and analyzed key competitors and related products.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Built strong client relationships and provided high value-adding services.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Planned client relationship cultivating events to promote growth.
Customer Service Representative
Assembly Fasteners Inc.
02.1999 - 06.2004
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Completed orders through Prophet 21 system and organized product deliveries to meet customer timetables.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Maintained customer relationship with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Quality Control Inspector
Assembly Fasteners Inc.
08.1998 - 02.1999
- Evaluated components and final products against quality standards and manufacturing specifications.
- Sampled percentage of products for detailed analysis. Per ISO 9001:2008 standards.
- Completed precise measurements using special tools.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Education
High school diploma -
Collins Hill High School
Suwanee, GA1996
Skills
- Account development
- Territory management
- Sales initiatives and techniques
- Client relations
- Forecasting skills
- Profit and loss understanding
- Vendor management
- Managing quotas
- Problem Solving
- Professional demeanor
- Sales negotiation
Additional Information
Youth Sports Coach
Jefferson Recreation
Youth Tackle Football 2012-2018 7u-11u
Travel Baseball
Jefferson Dragons 2014-2015
Team Elite 2016 - 2017
Timeline
Customer Sales Representative
Syfan Logistics
05.2023 - Current
Carrier Sales Representative
Syfan Logistics
08.2019 - 05.2023
Regional Sales Manager
Ace Bolt & Screw Co. Inc
08.2017 - 05.2019
Branch Manager
Assembly Fasteners Inc.
06.2004 - 08.2017
Customer Service Representative
Assembly Fasteners Inc.
02.1999 - 06.2004
Quality Control Inspector
Assembly Fasteners Inc.
08.1998 - 02.1999
High school diploma -
Collins Hill High School
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