Jhoana Lores
Miami,FL
Summary
Motivated individual with more than 15 years of experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Customer Service Sales Representative
AT&T
10.2022 - 03.2024
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 80% of issues.
Customer Service Sales Representative
Anixter Inc, Anixter International
08.2016 - 09.2022
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Customer Service Sales Representative
THE IMAGING SPECIALIST GROUP
03.2009 - 01.2013
- Direct and coordinate sales of new and refurbished of imaging medical equipments with resellers and end users in Latin America
- Develop long long-term customer relationships to identify and capitalize on opportunities that immediately satisfy customer needs
- Constantly exceed monthly revenue quotas and exceed daily cold calls to hospitals and imaging centers.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Venezuela
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Customer Needs Assessment
- Account Management
- CRM Software
- Account development
- Product Knowledge
- Follow-up skills
- Sales Presentations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Sales Representative
AT&T
10.2022 - 03.2024
Customer Service Sales Representative
Anixter Inc, Anixter International
08.2016 - 09.2022
Customer Service Sales Representative
THE IMAGING SPECIALIST GROUP
03.2009 - 01.2013