Summary
Overview
Work History
Education
Skills
Websites
Achievements And Volunteer Experience
Projects
Professional Development
Professional Highlights
Timeline
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David Robinson

Sherman,TX

Summary

Dynamic IT professional with extensive experience at Lifepath Systems, excelling in team leadership and strategic planning. Proven track record in optimizing EHR systems and enhancing data management processes. Adept at vendor negotiation and delivering exceptional customer support, driving efficiency and accountability in IT operations.

Overview

13
13
years of professional experience

Work History

Owner

Robinson Tech Support
Sherman, TX
01.2021 - Current
  • Conduct HIPAA-compliant audits for clients to ensure data security and compliance.
  • Perform network configurations and optimizations.
  • Provide support for EClinical Works, troubleshooting and optimizing workflows.
  • Offer basic computer maintenance and technical assistance to businesses and individuals.

Senior Software Engineer

Streamline Healthcare
06.2024 - 06.2025
  • Manage high-priority customer issues and helpdesk tickets with efficiency and expertise.
  • Develop and customize software solutions to enhance functionality.
  • Provide personalized training and technical support to clients.
  • Assist with quarterly DFA training sessions focused on JavaScript and RDL.

MIS Manager | Database Administrator | Senior Programmer

Lifepath Systems
McKinney, TX
12.2019 - 11.2023
  • Managed a team of IT professionals, including the infrastructure and helpdesk teams, overseeing IT operations and system improvements.
  • Tailored EHR systems to align with Lifepath-specific workflows and requirements.
  • Maintained a robust Data Lake using Power BI (Fabric), streamlining data analysis and reporting.
  • Ensured smooth operation and maintenance of Primary Care EHR systems.
  • Conducted semi-yearly contract reviews to manage IT costs and optimize vendor relationships.
  • Developed and enforced Software Service Level Agreements (SLA) for both vendors and internal IT departments, ensuring accountability, efficiency, and optimal system performance.

IT Manager | Database & Network Administrator | Helpdesk

Texoma Community Center
Sherman, TX
05.2012 - 12.2019
  • Provided frontline technical support as a Help Desk specialist, resolving user issues and ensuring minimal downtime.
  • Advanced to Network Administrator, managing network infrastructure, implementing security measures, and optimizing performance.
  • Promoted to IT Manager, overseeing infrastructure, helpdesk operations, budgeting, and team leadership to enhance system efficiency and support business objectives.

Education

Computer Science

Grayson County College
Denison, TX
01.2014

High School Diploma -

Sherman High School
Sherman, TX
01.1996

Skills

  • Networking
  • IT Infrastructure
  • Data Management
  • Team Leadership
  • Process Automation
  • Strategic Planning
  • Problem-Solving
  • Vendor Negotiation
  • Customer Support & Training
  • Excellent Communication
  • Public Speaking
  • Analytical Problem-Solving
  • Project Management

Achievements And Volunteer Experience

  • Nominated for the position of Texas Streamline User Group President in recognition of leadership and contributions to the TSUG community.
  • Provided volunteer IT support for community programs, assisting with network setup and troubleshooting.
  • Volunteered with the Sherman Youth Sports Association to reduce IT expenses and implement a more efficient system for registrations, scheduling, and enhancements to the parent user interface for improved accessibility and ease of use.

Projects

Designed and maintained a Power BI-based Data Lake for improved data accessibility and analytics. Led a project to modernize IT infrastructure by upgrading to SD-WAN, implementing a more cost-effective backbone network with higher throughput, and ensuring minimal downtime, with no more than 15 minutes of disruption per location.

Professional Development

Ongoing: Continuous learning in IT advancements, cybersecurity, and data management.

Professional Highlights

  • Designed, optimized, and maintained secure, high-performance databases and network infrastructure.
  • Implemented automation and process improvements to enhance efficiency and reduce downtime.
  • Identified and executed cost-saving strategies, including vendor negotiations and resource allocation.
  • Delivered hands-on training and support to enhance software utilization and user satisfaction.
  • Led IT teams in delivering high-quality solutions, ensuring seamless operations and system integrity.

Timeline

Senior Software Engineer

Streamline Healthcare
06.2024 - 06.2025

Owner

Robinson Tech Support
01.2021 - Current

MIS Manager | Database Administrator | Senior Programmer

Lifepath Systems
12.2019 - 11.2023

IT Manager | Database & Network Administrator | Helpdesk

Texoma Community Center
05.2012 - 12.2019

Computer Science

Grayson County College

High School Diploma -

Sherman High School