Summary
Overview
Work History
Education
Skills
Timeline
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David Rodriguez

Pico Rivera,CA

Summary

Knowledgeable Information Technology Specialist sets up and optimizes workstations, training Technicians and providing guidance with process improvement implementation in diverse areas. Familiar with D365 Portal case creation and escalation process. Excellent skills in infrastructure, data management, and enterprise operations.

Overview

9
9
years of professional experience

Work History

Field Service Technician

Lexmark
Pico Rivera, CA
10.2018 - Current


  • Provide guidance and Support to Business Solution Dealers.
  • Efficient with Navigating D365, Case Creation, Warranty Concessions, and Escalation.
  • Host Power Point Presentation with BSD Partners over viewing Lexmark Process & Procedures, on Mobile Tech, Partner Portal and Device Warranty.
  • Assist BSD Technicians with Escalated service calls, Including Break fix, Network Connectivity and Helpdesk Support.
  • Manage and oversee California, Nevada, and New Mexico state with 42 BSD partners and over 200 Technicians.


Technician

UC Irvine Medical Center
Anaheim, CA
06.2015 - 12.2018
  • Managed Four Technicians, with customer relations.
  • Inspected and repaired program systems and components.
  • Monitored and logged parts and devices used on service calls.
  • Worked with I.T. Department to add Printers to Network (Print Queue), Add Print release servers, and Configure I.P. address, and Printer Drivers.
  • Managed quality control and maintained high level of customer satisfaction.

Mechanical Technician

FedEx
Pico Rivera, CA
05.2013 - 06.2015
  • Diagnosed mechanical problems and determined solutions to correct concerns.
  • Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
  • Installed, fit, cleaned and repaired valves, caps, hoses, pumps and gaskets.
  • Operated pressure pumps, air electrical equipment and mechanical equipment.

Education

Associate of Science -

LATTC
City Of Los Angeles, CA
03.2011

Some College (No Degree) - Information Technology

Platt College
Los Angeles
03.2001

Skills

  • D356 Navigation
  • Cloud Fleet Management
  • Management Skills
  • Power Point Presentation
  • Technical issue analysis
  • Diagnosing issues
  • System updates
  • Network

Timeline

Field Service Technician

Lexmark
10.2018 - Current

Technician

UC Irvine Medical Center
06.2015 - 12.2018

Mechanical Technician

FedEx
05.2013 - 06.2015

Associate of Science -

LATTC

Some College (No Degree) - Information Technology

Platt College

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