David Rohan
Avondale,AZ
Summary
Experienced Table Games Manager with a strong background in staff management, customer service, and gaming analytics at The Greenbrier Resort and Desert Diamond Casino. Expertise in regulatory compliance and employee training, leading to high-performing teams that enhance gaming operations and guest satisfaction. Demonstrated success in increasing profitability through strategic game development and effective table yield management. Key achievements include opening Desert Diamond Casino West Valley (2020) and Desert Diamond White Tanks (2024), along with being part of the opening team at The Greenbrier (2009).
Overview
16
16
years of professional experience
1
1
Certification
Work History
Table Games Manager
Desert Diamond Casino
Glendale, Arizona
11.2019 - Current
- Scheduled appropriate staffing levels based on expected game volume.
- Implemented strategies to increase profitability of casino games.
- Created marketing plans for special events related to table gaming areas.
- Ensured compliance with gaming regulations and laws.
- Evaluated new games proposed by vendors for possible implementation.
- Managed table limits, credit extensions, and betting limits.
- Developed procedures for table games operations.
- Trained and supervised table games staff.
- Analyzed financial data to identify trends in gaming revenue.
- Conducted reviews of employee performance on a regular basis.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Collaborated with marketing personnel to promote casino services and events.
Casino Manager
The Greenbrier Resort
White Sulphur Springs, WV
02.2016 - 11.2019
- Helped open the sports book in the casino once it was legalized in the state. I oversaw initial hiring, training, and scheduling.
- Worked with the department and enterprise on two (2) separate union contract negotiations.
- Managed daily operations of slot machines, table games, sports betting, and other gaming activities in accordance with established standards.
- Reviewed monthly financial statements including income statements and balance sheets.
- Analyzed customer feedback to enhance service levels and improve operational efficiency.
- Inspected gaming equipment on a regular basis to ensure proper functioning and safety.
- Resolved customer complaints in a timely manner while maintaining positive relationships with patrons.
- Conducted meetings with the player development team to plan out events and offerings.
- I reviewed the player development teams' player books to track their progress, making sure they were growing the player base and developing current members.
- I organized and ran special VIP events for high-limit players.
Casino Shift Manager
The Greenbrier Resort
White Sulphur Springs, WV
01.2014 - 01.2016
- Supervised and scheduled staff, ensuring adequate coverage of gaming tables.
- Managed all aspects of floor operations including staffing levels, breaks, shift changes and special events.
- Responded promptly to emergency situations such as Guest disputes that elevate past the Floor Supervisor, medical emergencies, fires or fights.
- Evaluated dealer performance on an ongoing basis providing feedback on areas needing improvement.
- Organized tournaments by arranging seating assignments, setting up tables and monitoring progress of tournament play.
- Inspected gaming equipment for defects or malfunctions to ensure proper operation.
- Developed daily shift reports detailing total revenue for the day and all other game activity along with issues that arose on the shift as well a Policies that have been topics at pre-shift meetings.
- Coordinated communication between supervisors and dealers regarding game play decisions.
- Resolved customer complaints and payout errors.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
Dual Rate Dealer/Casino Floor Supervisor
The Greenbrier Resort
White Sulphur Springs, WV
10.2009 - 01.2014
- Assisted customers in understanding house rules regarding betting limits, payouts and other procedures.
- Provided exceptional customer service to patrons of the casino by assisting with inquiries, resolving disputes, and providing gaming instruction.
- Dealt and supervised table games such as blackjack, poker, roulette, craps, baccarat and carnival games according to established rules and regulations.
- Maintained accurate records of players' winnings or losses through computerized systems.
- Utilized effective communication skills when interacting with customers or addressing issues between coworkers.
Education
Bachelor of Science - Criminal Justice
The University of Scranton
Scranton, PA05-2009
Skills
- Staff management
- Financial analysis
- Regulatory compliance
- Game strategy development
- Employee training
- Customer service
- Event planning
- Employee training and development
- Casino operations
- Employee relations
- Budget planning
- Analytical thinking
Affiliations
- Rank of Eagle Scout in the Boy Scouts of America (2005)
- Greenbrier East High School Assistant Wrestling coach (2010-2014)
- Arizona Interscholastic Association High School wrestling referee (2021-2023)
Certification
- held key level lottery license in WV and AZ
References
References available upon request.
Timeline
Table Games Manager
Desert Diamond Casino
11.2019 - Current
Casino Manager
The Greenbrier Resort
02.2016 - 11.2019
Casino Shift Manager
The Greenbrier Resort
01.2014 - 01.2016
Dual Rate Dealer/Casino Floor Supervisor
The Greenbrier Resort
10.2009 - 01.2014
Bachelor of Science - Criminal Justice
The University of Scranton