David Rubio
Wayne,NJ
Summary
Dynamic Technical Trainer with a proven track record at Micrologic Associates, excelling in customer service and technical support. Adept at creating comprehensive documentation and effective lesson plans, I leverage strong communication and problem-solving skills to enhance training outcomes and drive team success. Committed to fostering cross-functional collaboration and improving user experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Trainer
Micrologic Associates
Parsippany, NJ
06.2024 - Current
- Collaborated with other departments to create effective lesson plans that incorporated customer service techniques.
- Specialized in instructing external clients on Micrologic software and hardware
- Conducted classroom training for techs and new hires.
- I took on projects to create more documentation on our products and troubleshooting.
Helpdesk Technician
Micrologic Associates
Parsippany, NJ
11.2022 - 05.2024
- Supported remote desktop connections for users requiring assistance offsite.
- Resolved network connectivity issues.
- Provided technical assistance and support for incoming queries and issues related to Micrologic systems, software, and hardware.
- Ran diagnostic programs to resolve problems with applications or hardware devices.
LCPL
United States Marine Corps Reserve
Trenton, NJ
01.2021 - 02.2023
- Provided strong leadership and guidance to the team.
- Develop leadership abilities, including the ability to make decisions under pressure, and lead teams effectively.
- Worked with cross-functional teams to achieve goals.
Sales Associate and Manager
Spysite
Wayne, NJ
08.2019 - 12.2020
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Handled customer complaints and requests in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
- Worked with cross-functional teams to achieve goals.
- Oversaw inventory organization and management.
Education
Cybersecurity Professional Bootcamp -
New Jersey Institute of Technology
Newark, NJ11-2023
Some College (No Degree) -
Passaic County Community College
Paterson, NJSkills
- Effective communication
- Network troubleshooting
- Technical support
- Cross-functional teamwork
- Data analysis
- Customer service
- SQL
- Software troubleshooting
- Problem solving
- Documentation creation
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Secret Clearance
Timeline
Technical Trainer
Micrologic Associates
06.2024 - Current
Helpdesk Technician
Micrologic Associates
11.2022 - 05.2024
LCPL
United States Marine Corps Reserve
01.2021 - 02.2023
Sales Associate and Manager
Spysite
08.2019 - 12.2020
Cybersecurity Professional Bootcamp -
New Jersey Institute of Technology
Some College (No Degree) -
Passaic County Community College
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