David Sanders
Chester,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Spark Driver
Walmart
Monroe, NY
04.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Truck Driver
Gate Gourmet
Newark, NJ
11.2021 - 03.2023
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
Front Desk Receptionist
Morris Park Boxing Club
Bronx, NY
02.2012 - 03.2020
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
CUNY Preparatory Academy
The Bronx, NY05-2009
Skills
- Delivery Pickup
- Load Monitoring
- Traffic Law Compliance
- Safe Driving Techniques
- [Software] Expert
- Administrative Support
- Database Entry
- Data Management
- Diplomatic Communication
Timeline
Spark Driver
Walmart
04.2023 - Current
Truck Driver
Gate Gourmet
11.2021 - 03.2023
Front Desk Receptionist
Morris Park Boxing Club
02.2012 - 03.2020
High School Diploma -
CUNY Preparatory Academy