David Sandles
Baltimore,MD
Summary
Results-driven Operations Technology and Process Improvement Executive with a track record of maximizing revenue in multi-billion dollar enterprises. Skilled in optimizing performance, driving growth, and enhancing product line understanding during economic challenges. Delivers strategic leadership to manage costs and streamline processes for improved resource alignment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director, Client Solutions
Optum/UnitedHealth Group
Columbia, Maryland
01.2012 - Current
- Achieved over 25% profit margin increase through implementation of next-generation infrastructure.
- Established team priorities to drive timely task completion and align with strategic objectives.
- Influenced forecasting and planning initiatives to optimize resource allocation across multiple employee groups.
- Acquired key personnel to strengthen department's capacity for annual growth.
- Resolved complex problems with significant business implications.
- Adapted departmental strategies to address operational challenges.
- Contributed to business strategy development aligned with organizational objectives.
- Translated intricate concepts into accessible language for diverse audiences.
Telecom Project Manager
Maximus Inc.
Reston, VA
09.2011 - 01.2012
- Coordinated project design and configuration for successful implementation of telephony systems.
- Gathered technical requirements, developed comprehensive project plans for timely execution.
- Oversaw maintenance and implementation of assigned telephony systems and services.
- Managed knowledge base for telephony-related equipment and services, improved resource accessibility for project teams.
- Collaborated with project staff and vendors to analyze billing and traffic, ensuring accurate financial reporting.
- Ensured quality assurance of all work products, including diligent follow-up on tasks.
- Adapted to fast-paced, deadline-driven work environments while maintaining high standards.
Senior Project Manager
Coleman and Associates
Columbia, MD
07.2006 - 06.2011
- Implemented and maintained extensive telecommunication network for Maryland Department of Human Resources, covering all counties and Baltimore City.
- Delivered projects on schedule, allowing ample training time for staff on new products.
- Coordinated eight to twelve telecom vendors, ensuring on-time delivery of contractual obligations.
- Oversaw fiber installation between multiple points of presence and data closets, sharing costs on $500,000 project to save state funds.
- Executed installations for assigned projects, adhering to budget constraints.
- Identified and qualified growth opportunities for agencies, providing comprehensive training by integrating features.
- Performed monthly billing reviews for agencies outside multi-service centers, ensuring accurate tariff application and reducing overbilling losses.
- Provided planning, analysis, design, development, implementation, and post-installation support, including thorough documentation for installed products.
Project Consultant
Kaztronix
Greenbelt, MD
09.2005 - 06.2006
- Oversaw collocation builds, POP build-outs, and DWDM spans with field engineers across CONUS and internationally, facilitating seamless network expansion.
- Supported integrated voice and data networks, including ATM, frame relay, and cloud provisioning, enhancing connectivity and reliability.
- Managed installations and upgrades of system configurations and routers using proprietary software to ensure optimal performance.
Project Manager /Support Consultant
MCI Verizon
Towson, MD
05.1998 - 06.2005
- Consulted with carriers to develop resolution management strategies, enhancing contract renewals and technical support.
- Managed billing resolution and drove sales of additional services, optimizing project outcomes.
- Reported milestones to customers to ensure transparency throughout project lifecycles.
- Provided pre- and post-sales support with technical leadership, ensuring successful implementation of multiple enterprise solutions.
- Functioned as subject matter expert on MCI Advantage products, integrating voice and data access methods.
- Acted as primary contact for vendor and customer inquiries regarding system issues.
- Developed client presentations that outlined product usage and schema effectively.
- Administered database tasks, including daily backups, system monitoring, and analysis of alarms.
Education
JD -
Oklahoma City University
Oklahoma City, OKBA - Economics
Oklahoma State University
Stillwater, OKSkills
- Sales negotiation
- Customer relationship management
- Business strategy
- Strategic planning
- Budget management
- Resource allocation
- Technical project management
- Network implementation
- Team building and development
Certification
- Interactive Intelligence Certified VoIP Engineer (ICCE), Interactive Intelligence Inc.
- Interactive Intelligence Dialer Administrator, Interactive Intelligence Inc.
- Project Management Professional Program, ProMethIt Consulting
Accomplishments
- Increased productivity by reducing dropped calls and wait time.
- Implemented and managed the largest United Health Group auto dialer system.
- Managed and installed several half million dollar telecommunication systems.
- Formed area based coverage principles, which reduced wait time technician dispatch for outages 24/7/365.
Timeline
Director, Client Solutions
Optum/UnitedHealth Group
01.2012 - Current
Telecom Project Manager
Maximus Inc.
09.2011 - 01.2012
Senior Project Manager
Coleman and Associates
07.2006 - 06.2011
Project Consultant
Kaztronix
09.2005 - 06.2006
Project Manager /Support Consultant
MCI Verizon
05.1998 - 06.2005
JD -
Oklahoma City University
BA - Economics
Oklahoma State University