David Sandwell
Lynchburg,VA
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Front of House Team Member
Clean Eatz
01.2023 - 08.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Registered guest information on database to maintain accuracy and tracking information.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Restaurant Host
Ynot Italian
03.2022 - 04.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
BBA - Marketing
Liberty University
Lynchburg, VA06.2026
Skills
- Meal Preparation
- Place Settings
- Operational Efficiency
- Guest Satisfaction
- Billing and Payment Processing
- Daily Logs
- Maintaining Clean Work Areas
- Customer Engagement
other
Athletics: High School Football
Community Service: 40 hours of High School Community Service
Timeline
Front of House Team Member
Clean Eatz
01.2023 - 08.2023
Restaurant Host
Ynot Italian
03.2022 - 04.2023
BBA - Marketing
Liberty University