David Santiago De Jesus
Fort Worth
Summary
Dynamic professional with a strong background in customer service and manufacturing, notably at MERCK and Walmart. Skilled in problem resolution and team development, I excel in enhancing customer satisfaction and streamlining operations. Bilingual in English and Spanish, I bring empathy and integrity to every interaction, ensuring effective communication and collaboration.
Overview
35
35
years of professional experience
Work History
Service Writer
Walmart
02.2023 - 03.2024
- Assisted customers with service inquiries and vehicle repair recommendations.
- Documented service orders accurately, ensuring clarity for technicians.
- Coordinated with technicians to streamline workflow and improve service efficiency.
- Managed customer follow-ups to enhance satisfaction and retention rates.
MERCK
Manufacture Operator
06.1989 - 01.2010
- Self-motivated, with a strong sense of personal responsibility.
- Manufacturing veterinary products for cattle's, dogs and horses using GMP (Good Manufacturing Practices). That's including Air Sampling monitoring using Agar (STA) samples and Replicate Organism Detections and Counting (Rodacts).
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Retired from job position.
Education
Associate in Electronics Engineering Technology -
Instituto De Banca De Puerto Rico
Ponce, Puerto Rico05-1974
Skills
- Team development
- Customer service expertise
- Empathy and patience
- Fluent in English and Spanish
- Problem resolution
- Data entry proficiency
- Retail pharmacy procedures
- Sales techniques
- Work ethic and integrity
- Time management skills
Timeline
Service Writer
Walmart
02.2023 - 03.2024
MERCK
Manufacture Operator
06.1989 - 01.2010
Associate in Electronics Engineering Technology -
Instituto De Banca De Puerto Rico