David Santillan
Summary
Dynamic and results-driven Healthcare Operations Manager with over 9 years of experience in optimizing organizational efficiency, driving process improvements, and leading cross-functional teams. Proven track record of implementing strategic initiatives to enhance operational performance, reduce costs, and increase overall productivity. Seeking a challenging role to leverage leadership skills and operational expertise in a dynamic and growth-oriented organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Operations Manager
SphereMD
01.2023 - Current
- Oversaw Operations Department daily operations by providing guidance and supervision to assistant managers.
- Directed standardization of all operational procedures to ensure quality and operational excellence.
- Spearheaded implementation of operational improvement programs resulting in 40% increase in overall productivity.
- Developed and maintained key performance indicators (KPIs) to measure and improve operational performance.
- Implemented comprehensive training program for medical case managers, leading to nearly 35% reduction in training time.
- Developed and implemented strategic plans to optimize quality of service, increasing customer satisfaction and enhancing employee employee satisfaction.
- Facilitated company-wide process improvement events that contributed to reduction of waste among all departments (most notably operations and business development).
- Developed strategic partnerships with external stakeholders such as pharmaceutical companies or other healthcare providers to expand services offered.
Lab & Clinical Operations Manager
NextStep Interactive
11.2021 - 06.2022
- Created, implemented, and managed internal cross-functional processes and procedures.
- Decreased labor costs by 14% by implementing new company-wide metrics and policies that increased internal operational performance standards.
- Standardized scheduling processes and workflows that contributed to increase in scheduler task-performance by 42%.
- Developed and managed performance dashboards via Salesforce and Asana for better visibility of team member and group performance.
- Managed two large projects from inception to completion for B2B partners by utilizing Agile Project Management methodologies.
- Collaborated with technical department to create new internal tools and resources that helped streamline communication among internal departments.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
Senior Operations Manager
One Medical
06.2020 - 11.2021
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Procured contracting arrangements with sub-contractors and service providers.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
MBA - Finance
Washington State University
Pullman, WA2024
Bachelor of Science - Exercise Science
University of Puget Sound
Tacoma, WA2016
Skills
- Team Leadership
- Project Management
- Strategic Planning
- Cross-Functional Collaboration
- Process Optimization
- Continuous Improvement
- Budgeting and Forecasting
- Vendor Management
Certification
- Google Project Management, Coursera - 2022
Languages
ENG
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Healthcare Operations Manager
SphereMD
01.2023 - Current
Lab & Clinical Operations Manager
NextStep Interactive
11.2021 - 06.2022
Senior Operations Manager
One Medical
06.2020 - 11.2021
MBA - Finance
Washington State University
Bachelor of Science - Exercise Science
University of Puget Sound