Summary
Overview
Work History
Education
Skills
Timeline
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David Santoni

Manhattan,NY

Summary

Dynamic Customer Service Representative with a proven track record at DiGiulio Group Real Estate, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I efficiently handled escalated calls, ensuring satisfactory outcomes for both clients and the organization.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

DiGiulio Group Real Estate
07.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Nypd-pulaski-association
07.2024 - 08.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

47 American Sign Language
East 23rd Street
06-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

DiGiulio Group Real Estate
07.2025 - Current

Customer Service Representative

Nypd-pulaski-association
07.2024 - 08.2024

High School Diploma -

47 American Sign Language

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David Santoni