David Savoie
Fall River,MA
Summary
Dynamic Senior Customer Success Manager with over 15 years of experience cultivating post-sale relationships for mid-market and enterprise B2B customers. Expertise in driving renewals, expanding annual recurring revenue (ARR), and enhancing customer adoption while ensuring executive alignment across complex accounts. Recognized as a trusted advisor to C-Level leaders, skilled in risk mitigation, escalation management, and translating customer objectives into measurable business outcomes. Proven leadership in guiding teams, managing intricate projects, and achieving strategic goals while fostering a collaborative environment committed to excellence.
Overview
28
28
years of professional experience
Work History
Sales & Services Manager
Five Star Companies
03.2024 - 12.2025
- Implemented process improvements, enhancing efficiency and reducing service turnaround times.
- Increased overall CSAT by 12% by redesigning escalation workflows and customer communication standards
- Launched a new recurring service offering aligned to customer needs, driving expansion revenue
- Improved account retention through proactive engagement and structured success planning
- Senior-Level Responsibilities
- Owned strategic relationships across a portfolio of enterprise and mid-market customers
- Led executive-level conversations to align services with customer business objectives
- Conducted ongoing account health assessments to identify churn risk and expansion opportunities
- Partnered cross-functionally to resolve complex service issues and escalations
- Acted as voice of the customer to influence internal process and service improvements
- Oversaw daily operations, ensuring compliance with quality standards and customer satisfaction.
Account Development Manager (Enterprise)
Windstream Enterprise
07.2023 - 03.2024
- Expanded key enterprise accounts by 25% YoY
- Cultivate relationships with key stakeholders to enhance customer satisfaction and loyalty.
- Increased average order value by 15% through solution expansion and renewals
- Senior-Level Responsibilities
- Owned post-sale success for enterprise technology accounts with complex requirements
- Led renewal and expansion strategies aligned to customer KPIs and outcomes
- Facilitated executive QBRs and strategic planning discussions
- Partnered with Sales Engineering, Support, and Operations to drive adoption and value realization
- Maintained accurate renewal forecasts and account insights in Salesforce
Account Manager (Mid-Market & Enterprise)
Lumen Technologies
01.2022 - 11.2022
- Led cross-functional initiatives to improve customer experience and internal delivery processes
- Developed strategic account plans to align customer needs with company solutions.
- Senior-Level Responsibilities
- Managed enterprise customer relationships focused on retention, renewal, and long-term growth
- Served as primary escalation owner for high-impact service and delivery issues
- Conducted ongoing account reviews to ensure solution adoption and satisfaction
- Provided leadership with accurate renewal, risk, and forecast reporting
Enterprise Account Executive
Comcast Business
10.2017 - 01.2022
- Acted as a strategic advisor and voice of the customer, influencing product and operational improvements
- Cultivated relationships with C-suite executives to drive strategic partnerships and revenue growth.
- Improved end-to-end enterprise customer journey through cross-functional collaboration
- Managed large, complex enterprise accounts from onboarding through renewal and expansion
- Built executive-level relationships and long-term account strategies
- Coordinated onboarding and delivery of multi-site, high-complexity solutions
- Maintained accountability for customer satisfaction and revenue retention
Account Executive
Protocol Networks
12.2015 - 10.2017
- Implemented CRM and workflow enhancements, reducing customer support backlog by 40%
- Developed and executed sales strategies to enhance market presence.
- Responsibilities
- Owned full customer lifecycle, including onboarding, adoption, and renewal
- Maintained long-term client relationships to drive retention and repeat business
Additional Leadership Experience
Lowe’s | CVS | Stop & Shop
12.1997 - 06.2015
- 15+ years leading customer service and sales teams
- Managed teams of up to 30 employees
- Improved customer satisfaction by 10–20%
- Delivered $1M+ in retained and expansion revenue
Education
Associate of Science - Business Management
Bristol Community College
Skills
- Enterprise Customer Success Strategy
- Renewal Forecasting & Retention
- Expansion & Upsell (Net Revenue Retention)
- Account Health Scoring & Risk Mitigation
- QBRs, Success Plans & Roadmaps
- Customer Onboarding & Adoption
- Escalation & Incident Leadership
- Cross-Functional Leadership (Sales, Product, Support)
- Salesforce CRM (Forecasting, Renewals, Reporting)
- Tableau (Customer & Revenue Analytics)
- Microsoft Excel & Word
- CRM & Customer Success Platforms
- Relationship management
- Data-driven decision making
Timeline
Sales & Services Manager
Five Star Companies
03.2024 - 12.2025
Account Development Manager (Enterprise)
Windstream Enterprise
07.2023 - 03.2024
Account Manager (Mid-Market & Enterprise)
Lumen Technologies
01.2022 - 11.2022
Enterprise Account Executive
Comcast Business
10.2017 - 01.2022
Account Executive
Protocol Networks
12.2015 - 10.2017
Additional Leadership Experience
Lowe’s | CVS | Stop & Shop
12.1997 - 06.2015
Associate of Science - Business Management
Bristol Community College