David Scales

Patrol HOA Properties and Preform rules and parking enforcement. Call tow truck as needed for tow,

Patrol Industrial buildings and call Police department as needed for back up.

I have completed over hundreds Vehicle tows.

Completed detailed reports daily activities, incidents, observed during the shift into the tablet.

Upheld a professional appearance and demeanor while on duty.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Streamlined internal processes for improved efficiency and productivity within the agency.
• Streamlined documentation process, reducing turnaround time for contract approvals.
• Increased customer satisfaction with personalized follow-up strategies.
• Tailored communication strategies to different client segments, improving engagement.
• Developed referral program that significantly expanded client base.
• Optimized scheduling system to ensure timely follow-ups with potential leads.

Completed detailed reports daily activities, incidents, observed during the shift into the tablet.

Upheld a professional appearance and demeanor while on duty.