History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shop Forman
Dennis Dillon RV
02.2015 - Current
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Used hand and power tools, equipment, and instruments accurately.
Collaborated with other leaders and executives to direct workflow and support operations.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Contributed to budget management by tracking expenses, reducing waste, and optimizing resource allocation.
Cultivated professional working relationships with peers and supervisors.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
Trained and coached employees to improve performance and skills.
Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
Directed daily operations of team of 17 technicians and shop professionals.
Lot Supervisor
McMahons RV
10.2009 - 04.2014
Verified all new factory inventory checked in properly
Maintain stock inventory and prepared trades for retail
Made sure work environment was safe
Maintained lot equipment to ensure it was in safe working order
Supervised 6 lot porters and coordinated their daily work schedules
Performed employee reviews for 6 lot porters and gave feed back to the owner
Attended daily planning meetings with Sales General Manager to confirm deliveries and answer lot questions
Verify all sold units were ready for pick up at the proper time
Manage irate customers in a calm and helpful manner
Coordinate with the transportation company in moving inventory from three locations to local and out-of-state recreational shows
Coordinate shows set-up and break down with as little overtime as possible
Emergency contact for the security company 24 hours a day.
Facilitated seamless communication between departments through clear documentation of vehicle locations and statuses in a centralized system.
Lot Supervisor/ Service Adviser
Vacation Station RV
10.2005 - 09.2009
Hired and supervised 3 lot porters to wash recreational vehicles and maintain the lot
Coordinated lot porter’s daily workload and approved time cards
Received and checked in new factory inventory
Responsible for bi-weekly physical inventory of four lots, coordinated sold recreational vehicles to deliver on time, responsible for new vehicle orientation with customers
Coordinate with the transportation companies in moving inventory from four locations to local and out-of-state recreational shows
Helped coordinate show set-up and break down with as little overtime as possible
Ordered and maintained supplies for recreational vehicle cleaning and lot maintenance
Emergency contact for the security company 24 hours a day.
Lot Porter/ Delivery coordinator/ Technician
Mike Thompson RV
09.2003 - 09.2005
Washed recreational vehicles
Coordinated sold recreational vehicles to deliver on time
Maintenance and service of recreational vehicles.
Education
Bachelor Degree Criminal Justice -
West Wood College
Upland, CA
01.2008
High School Diploma -
Rubidoux High School
Riverside, CA
01.2003
Skills
Budgeting and forecasting
Cost Reduction
Problem-Solving
Coaching and Mentoring
Staff Supervision
Hiring and Training
Conflict Resolution
Regulatory Compliance
Critical Thinking
Performance monitoring
Active Listening
Assigning Work
Customer Service
Certification
Forklift certified
Amerigas certified
Fleetwood Level 1 certified
Guard Card registration: G 1868481
References
Mike Lankford, Vice President, McMahons RV, 951-545-8318
Phil King, General Manager, McMahons RV, 714-337-9057
Steve Austin, Traveling Show Manager, McMahons RV, 949-254-5070
Timeline
Shop Forman
Dennis Dillon RV
02.2015 - Current
Lot Supervisor
McMahons RV
10.2009 - 04.2014
Lot Supervisor/ Service Adviser
Vacation Station RV
10.2005 - 09.2009
Lot Porter/ Delivery coordinator/ Technician
Mike Thompson RV
09.2003 - 09.2005
Bachelor Degree Criminal Justice -
West Wood College
High School Diploma -
Rubidoux High School
Forklift certified
Amerigas certified
Fleetwood Level 1 certified
Guard Card registration: G 1868481
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